Heidi Trainor
Fort Knox,KY
Summary
Empathetic professional with hands-on experience providing quality psychological services to children and adults. Skilled in identifying, assessing and diagnosing mental health and emotional issues. Develops and implements treatment plans and provides counseling and therapy to obtain maximum results for patients.
Overview
8
8
years of professional experience
Work History
Mental Health Associate
Communicare Crisis Clinic
10.2023 - Current
- Enhanced patient well-being by providing compassionate care and support during therapy sessions.
- Improved treatment outcomes with thorough documentation of patients'' progress and timely communication to mental health professionals.
- Assisted in the development of individualized treatment plans, addressing specific needs and goals for recovery.
- Supported clients through crisis situations, utilizing de-escalation techniques and appropriate interventions to ensure safety.
Foreign Language Teacher Assistant
Hopeworks
01.2023 - 05.2023
- Developed engaging lesson plans that incorporated multimedia resources, improving student retention and participation.
- Collaborated with colleagues to develop interdisciplinary units for a richer learning experience.
- Provided constructive feedback on assignments, fostering growth in students' language skills.
- Utilized authentic foreign language materials for context-based instruction, enhancing cultural understanding among students.
Research Assistant
Rhodes College Barrett Library
08.2020 - 05.2023
- Research assistance: database skills, writing skills, etc
- Providing information; research skills, clear concise communication
- IT support; Word, excel, school-related sites, projectors, audio equipment, computer problems, etc
- Customer service; quick decision-making, calm under pressure, people skills.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
Volunteer Researcher
BRIDGES
02.2022 - 04.2023
- Wrote research papers, reports, reviews, and summaries regarding Title IX, sexual abuse policies, educational programs for teachers and student and effective implementation methods.
- Conducted thorough literature reviews to identify gaps in knowledge and inform future research directions.
- Contributed to policy development based on evidence-based recommendations from extensive research analysis. My research was presented for BRIDGES High School Youth Advocates, to the Shelby country school board in April 2022, to reconstruct and implement more effective TItle IX policies.
- Developed research proposals, identified research objectives and created research plans.
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
Sales Associate
Ivory Closet
05.2021 - 04.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
Barista
Starbucks
05.2019 - 08.2019
- Learned to work independently and collaboratively in a team environment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
Babysitting
Miltary Families
05.2016 - 08.2017
- Create a secure and nurturing setting for clients and their families
- Teach kids organizational skills (clean up toys, tidy room, etc.)
- Communicate with parents; 'daily reports'
- Help kids through challenging emotional and behavioral periods
- Realizing every kid is different, adjusting to personality, surrounding environment.
- Talked to parents about concerns or issues with children during babysitting.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Psychology - Psychology
Rhodes College
Memphis, TN05.2023
Skills
- Enrolled in an online CPD accredited ASL course (asl cudoocom), at the beginning of the year I'm currently on Level 1 I plan to continue courses to learn how to communicate with non-verbal or hearing impaired clients
- Beginner Level German
- Enrolled in an online Spanish course on Duolingo , at the beginning of the year I plan to continue to learn Spanish to be able to communicate with non-English speaking clients
- I have experience in teaching English as a 2nd language and completed a 3 month internship as an assistant teacher
Accomplishments
Awarded the Presidential Volunteer Award for working 400 hours of community volunteer work, in Pyeongtaek, South Korea. The award is given to international students who build relationships through teaching English, sharing cultures and providing volunteer services.
Timeline
Mental Health Associate
Communicare Crisis Clinic
10.2023 - Current
Foreign Language Teacher Assistant
Hopeworks
01.2023 - 05.2023
Volunteer Researcher
BRIDGES
02.2022 - 04.2023
Sales Associate
Ivory Closet
05.2021 - 04.2023
Research Assistant
Rhodes College Barrett Library
08.2020 - 05.2023
Barista
Starbucks
05.2019 - 08.2019
Babysitting
Miltary Families
05.2016 - 08.2017
Bachelor of Psychology - Psychology
Rhodes College
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