Heidi Unger
Grand Rapids,MN
Summary
Dynamic small business owner with a proven track record at Rocking H Ranch, excelling in customer relations and operational efficiency. Cultivated strong client relationships, driving repeat business and referrals. Expert in financial management and team leadership, fostering a collaborative culture that enhanced employee performance and satisfaction.
Rocking H Ranch was 4 companies: Rocking H Ranch Horse Boarding, Kyle Canyon Ranch Horse Boarding, Rocking H Ranch JDT and Rocking H Ranch SLA.
Overview
22
22
years of professional experience
Work History
Owner
Rocking H Ranch
03.2001 - 03.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
No Degree - General
University of Minnesota
St. Paul, MNSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Owner
Rocking H Ranch
03.2001 - 03.2023
No Degree - General
University of Minnesota
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