Heidi Vance
Manager
South Bend,IN
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Methodical service manager offering several years of experience tracking inventory, processing new orders and appropriately delegating tasks. Thorough and customer-oriented professional focused on providing customized service to customers and facilitating highest quality of support.
Overview
20
20
years of professional experience
Work History
Service Manager
WakeSide Marine
Elkhart , IN
07.2021 - Current
- Reviewed customer billing statements for accuracy prior to release.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Resolved customer complaints in a timely manner.
- Created employee work schedules to keep shifts properly staffed.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Addressed customer questions and concerns regarding products and services.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Coordinated with the warranty department to process claims and provide customer support.
- Created written estimates and obtained customer consent to proceed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Bartender Shift Manager
Flippin Cow
Elkhart, Indiana
07.2019 - 07.2021
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
- Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
- Utilized point-of-sale systems to process payments accurately and efficiently.
- Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
- Explored innovative ways to reduce wastage and improve profitability while maintaining customer satisfaction rates.
- Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
- Applied creative strategies to drive up profits through increased sales volume or cost savings initiatives.
- Developed strong relationships with vendors in order to secure favorable terms and prices on supplies.
- Conducted weekly meetings with staff members in order to discuss upcoming events and promotions.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Supervised cleanliness of guest service areas before, during and after service.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Bartender Shift Manager
Applebee's Grill + Bar
Elkhart, Indiana
07.2004 - 07.2019
- Implemented new policies and procedures related to customer service and operational processes.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
- Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
- Utilized point-of-sale systems to process payments accurately and efficiently.
- Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
- Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
- Enforced health codes and safety regulations in compliance with state laws.
- Assisted in resolving customer complaints promptly and professionally.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Supervised cleanliness of guest service areas before, during and after service.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Collected and organized daily till totals and tips.
- Completed regular bar inventories and daily requisition sheets.
- Trained new bartenders on drink preparation and upselling techniques.
- Upsold customers from shelf to premium brands to help boost sales.
Education
Associate of Applied Science - Medical Billing And Coding
Harrison College - Indianapolis
Elkhart, IN09-2011
Skills
- Policy and Procedure Enforcement
- Work Planning and Prioritization
- Staff Supervision
- Estimating and Quoting
- Inventory Management
- Schedule Management
- Customer Service
- Shift Scheduling
- Upselling
Affiliations
- I enjoy outdoor activities on my days off. Including biking, camping, and anything on the water.
- I volunteer at my church with children's plays.
- I also enjoy traveling and trying new foods and exploring new places.
Timeline
Service Manager
WakeSide Marine
07.2021 - Current
Bartender Shift Manager
Flippin Cow
07.2019 - 07.2021
Bartender Shift Manager
Applebee's Grill + Bar
07.2004 - 07.2019
Associate of Applied Science - Medical Billing And Coding
Harrison College - Indianapolis
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