Heidi Van Heerde

• Enhanced student support by delivering one-on-one and small group assistance in various subjects.
• Collaborated with teachers to develop and implement individualized education plans for students with special needs.
• Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
• Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.

• Perform functions related to ACH Origination from various systems, including: daily incoming and outgoing files, and ensuring settlement occurs successfully by balancing and reconciliation

• Maintain thorough understanding of the NACHA Operating Rules for ODFIs and RDFIs, including: timeframes, SEC Codes, Return Reason Codes, Third-Party Senders, and Third-Party Service Providers

• Maintain thorough understanding of regulatory requirements and laws related to ACH processing, including: BSA, AML, and OFAC

• Responsible for ACH and Remote Deposit Capture risk analysis

• Ensure departmental procedure documentation related to ACH and other task remain current

• Submit NACHA Rule violations

• Prepare required documents for annual and external audit exams

• Provide customer and employee support for all digital banking services

• Operate proof scanners on an as needed basis

• Ensure backup employees are properly and thoroughly trained

• Promote the bank’s positive culture

• Maintain the CSR Training Manual as needed

• Train new CSRs to the organization on policies, procedures, systems pertaining to CSR role, and customer service expectations

• Alert the CSR and Branch Division Manager to any unusual situations for other CSRs and management as necessary

• Ensure new CSRs tour all facilities

• Accept and process deposits of all types to established accounts

• Cash checks, pay withdrawals from savings accounts, and redeem savings bonds

• Ensure adequate identification and proper and full recourse on all items accepted

• Receive payments on Checking Reserve Accounts, Loans, Safe Deposit Boxes, and various other accounts

• Process mail deposits

• Count, proof, and package currency and coin

• Issue money orders and cashier’s checks

• Issue cash advances, buy and sell Canadian currency, accept coin requests, accept check reorders, make address changes, and process new enrollments for bank products and services

• Recognize opportunities to cross-sell products and services offered through the bank

• Balance cash drawer

• Alert the supervisor to any unusual situations which should come to the attention of all the CSRs or management

• Become well versed with the Bank Secrecy Act and Reg CC, and follow all procedures adopted by management