Heidi VanScoyk
Mesa,AZ
Summary
Dedicated and versatile professional with extensive experience across multiple industries, including education, customer service, hospitality, business building, and real estate development. Known for exceptional communication skills, organizational skills, and a proactive approach to problem-solving. Adept at working with diverse teams and customers, fostering strong relationships, and thriving in fast-paced work environments.
Overview
1
1
year of professional experience
Work History
Server
First Watch
09.2022 - 02.2024
- Enhanced customer satisfaction in a fast paced work environment by anticipating and attending to their needs and providing personalized service.
- Maintained a pleasant, smiling and energetic demeanor throughout my work shift.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Associates degree in General Studies -
Eastern Arizona College
Spanish Proficiency Certificate -
Universidad Internacional
Skills
- Communication
- Logical thinking
- Strong Work Ethic
- Time management
- Exceptional customer service
- Guest Engagement
- Food safety practices
- Multitasking
- Team building
- Organization
- Attention to detail
Additionalinformation
- Customer Service: Excelled in serving at high-volume, fast-paced dining environments, ranging from upscale establishments to food trucks and more casual breakfast and brunch venues, showing adaptability and customer-centric service delivery.
- Franchise Operations: Contributed to the creation, growth and success of a multi-location hearing aid franchise in Florida and Arizona, leveraging expertise in business planning, execution, and expansion strategies.
- Logistics and Customer Service: Demonstrated proficiency in logistics and customer service operations within a packing and shipping company, managing diverse tasks such as package handling, financial transactions, inventory management, general office duties, and client interactions.
- Real Estate Development: Played roles in the creation, planning, and management of large-scale real estate development ventures, demonstrating prowess in project execution and strategic oversight.
Timeline
Server
First Watch
09.2022 - 02.2024
Associates degree in General Studies -
Eastern Arizona College
Spanish Proficiency Certificate -
Universidad Internacional
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