Heidi Vereen
Clarksville,TN
Summary
Knowledgeable Pharmacy Service Representative successful at handling orders. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with patients, clients and other customers. Motivated to maintain customer satisfaction and contribute to company success. Skilled in processing and dispensing orders, insurance claims processing. With more than 20 years of experience in customer service in retail and loan industry; to include accounting assistant/management experience.
Overview
19
19
years of professional experience
Work History
Pharmacy Service Representative
CVS Specialty Pharmacy
Barlett, TN
08.2021 - Current
- Interact directly with the patients to answer questions, solve problems, and provide education while maintaining the company's reputation to a high-quality service. Requires independent and self-directed performance.
- Effectively handle incoming and outgoing calls to patients, clients and other customers while proactively gaining patient order information.
- knowledge of insurance, healthcare, reimbursement for dispensing, processing new referrals, and providing customer education, routine assessment and problem identification with appropriate escalation to pharmacist.
- Ensure compliance with HIPAA regulations pertaining to patient privacy rights.
- Maintain patient profiles, including demographics, insurance coverage, and medication history.
Customer Service Rep-Bilingual Agent
AGERO
Clarksville, TN
01.2020 - 03.2021
- Answer inbound calls from stranded motorists, and dispatch roadside assistance, coming to the rescue and securing services including towing, lockouts, fuel delivery, tire changes, electric vehicles charging and more.
Assistant Cash Advance Manager
CLARKSVILLE CASH ADVANCE
Clarksville, TN
05.2017 - 01.2021
- Responsible for handling new/current customers need in a timely manner and the ability to solve complaints.
- Conduct daily collection calls maintaining a certain number/percentage growth while pushing for higher standards keeping charge offs low and profit high.
- Loan processing (Cash Advance/Title) and issuing checks to customers using their personal bank account information and making sure contracts for both products were correct.
- Multitasking by operating a 6 line phone system while assisting customers in office and over the phone, making sure money handling was correct and the proper documents were obtained.
- Bank deposits/withdraws was also part of the job.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Sr Account Assistant
AAFES
Fort Campbell , KY
05.2005 - 05.2017
- Responsible for the administration, processing of accounting/business transactions (including a variety of services such as cashing check, receiving/verifying daily cash receipts, distribution/transportation, documents/function, insurance/retirement claims/documents, invoices, receivables, etc.) and various automated systems and manual procedures.
- Complied and maintained statistical data and performed required research.
- Maintained required files, provided guidance, assistance and training to others.
- Noted for reliability, neatness, competence; knowledge of various accounting systems and procedures.
- Ability to instruct, provide assistance and enhance the productivity of others.
- Well groomed, courteous, and friendly.
Education
Other -
Hopkinsville Community College
Hopkinsville, KY10.2016
High school or equivalent -
Leesville High School
Leesville, LA05.2000
Skills
- Accounting
- Leadership
- Customer Service
- Clerical
- Insurance Verification
- Prescription Processing
- HIPAA Regulations
- Telephone Etiquette
- Remote Office Availability
- Inbound and Outbound Calling
Languages
Spanish
Native/ Bilingual
Accomplishments
- Employee of the Month Award (October 2023 for the entire Specialty Pharmacy)
References
References available upon request.
Timeline
Pharmacy Service Representative
CVS Specialty Pharmacy
08.2021 - Current
Customer Service Rep-Bilingual Agent
AGERO
01.2020 - 03.2021
Assistant Cash Advance Manager
CLARKSVILLE CASH ADVANCE
05.2017 - 01.2021
Sr Account Assistant
AAFES
05.2005 - 05.2017
Other -
Hopkinsville Community College
High school or equivalent -
Leesville High School
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