Heidi Vitale
Kapolei
Summary
Experienced customer service professional seeking a challenging position to utilize exceptional skills in a dynamic setting. Skilled at resolving customer issues and ensuring satisfaction. Proven track record of exceeding expectations and thriving in demanding environments. Committed to delivering an exceptional experience for every customer.
Overview
12
12
years of professional experience
Work History
Cargo Agent
Aloha Air Cargo
07.2023 - Current
- Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Ensured compliance with industry regulations and company policies in all aspects of cargo handling and documentation.
Overnight Stocker and Receiver
Walamrt
08.2022 - 06.2023
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Conducted regular checks on expiration dates of perishable items, removing expired products from shelves in compliance with health regulations.
- Reduced out-of-stock incidents by promptly unloading delivery trucks and efficiently sorting received goods.
- Supported daytime staff by preparing the store for daily operations with neatly arranged merchandise displays.
- Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
Sales Associate
Home Depot
05.2020 - 01.2022
- Greeting customers.
- Operating cash registers.
- Increasing in-store sales.
- Maintaining sales floor appearance.
- Cross-selling products.
- Directing customers to merchandise.
Security Guard
Star Protection Agency
12.2018 - 01.2020
- Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Obtain help by sounding alarms
- Prevent losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers
- Control traffic by directing drivers
- Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
- Provide excellent customer service
- Contribute to team effort by accomplishing related results as needed
Security Guard
U.S. Security Associates
03.2018 - 11.2018
- Ensure the security, safety, and well-being of all personnel, visitors, and the premises
- Provide excellent customer service
- Adhere to all company service and operating standards
- Remain in compliance with local, state, and federal regulations
- Immediately respond to emergencies to provide necessary assistance to employees and customers
- Protect the company’s assets relative to theft, assault, fire, and other safety issues
- Follow procedures for various initiatives, including fire prevention, property patrol, traffic control, and accident investigations
Customer Services/Cashier
Tripler Army Medical Center- Navy Exchange Store (NEX)
05.2017 - 03.2018
- Ensuring sales receipts are present.
- Operates a cash register in accordance with established cash control procedures and is responsible for own cash change fund.
- Completes daily cash reports and ensures proper balance.
- Carries out a policy of courtesy and service.
- Exercises tact, good manners, and courtesy when serving and assisting customers and fellow associates.
- Responds to inquiries and provides assistance in a prompt and friendly manner.
- Greatly understands that the customer comes first and actively seeks to become knowledgeable concerning store policies, merchandise sold and services offered.
- Performs other related duties as assigned by supervisor.
Assistant to Program Coordinator
American Samoa Department of Human and Social Services – Youth Coalition
05.2013 - 11.2014
- Assist the program coordinator by attending meetings as a youth representation and attending meetings on behalf of the coordinator.
- Assist special speakers by distributing lesson plans and activity plans.
- Performed general office duties as needed.
- Awarded a “Certified Training in the Youth Coalition Prevention” certificate.
Education
Elementary Certificate Completion -
Leone Midkiff Elementary School
06.2011
High School Diploma Completion - undefined
Leone High School
06.2015
Skills
- Microsoft Office – Word, Excel, PowerPoint
- Additional Software – QuickBooks
- Type 55 WPM, 10-key by touch
- Handle multi-task
- Good Customer Service
- Dangerous goods handling
- Ground handling operations
- Shipping documents preparation
- Payment processing
Timeline
Cargo Agent
Aloha Air Cargo
07.2023 - Current
Overnight Stocker and Receiver
Walamrt
08.2022 - 06.2023
Sales Associate
Home Depot
05.2020 - 01.2022
Security Guard
Star Protection Agency
12.2018 - 01.2020
Security Guard
U.S. Security Associates
03.2018 - 11.2018
Customer Services/Cashier
Tripler Army Medical Center- Navy Exchange Store (NEX)
05.2017 - 03.2018
Assistant to Program Coordinator
American Samoa Department of Human and Social Services – Youth Coalition
05.2013 - 11.2014
High School Diploma Completion - undefined
Leone High School
Elementary Certificate Completion -
Leone Midkiff Elementary School
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