Heidi Volk
Morgantown
Summary
Professional Educator with over 25 years of experience in various teaching and education environments, as well as in Higher Education Administrative Management. Has an extensive background in teaching instrumental music for all ages, and specializes in student leadership training, having been employed at several high schools in Pittsburgh, Chicago, and Atlanta school districts.
Overview
23
23
years of professional experience
Work History
Front Desk Manager, Summit Hall
West Virginia University
08.2021 - Current
- Greet students and families upon arrival, offer assistance, and answer questions to build rapport.
- Train new staff on correct procedures, university compliance requirements, and performance strategies.
- Mentor and train new hires, fostering a supportive work environment that facilitates professional growth.
- Respond to telephone, email and in-person inquiries regarding building tour requests.
- Manage team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Collaborate with housekeeping and maintenance departments.
- Maintain an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Oversee all aspects of managing a residence hall front desk, receiving and issuing mail to residents, and all aspects of record keeping.
- Promote an atmosphere of positive leadership
- Model professional and positive behavior
- Collaborate with other Desk Managers to improve front desk processes and procedures
- Train and supervise Federal Work Study students and RA staff regarding front desk work within the residence hall, and leading by example to provide consistent positive customer service
- Communicate with current and upcoming students via phone, in person, and email, responding to questions in a timely manner.
- Communicate with parents regarding their children in a sensitive manner and in accordance with FERPA and university policies.
- Conduct regular room key audits and maintain accurate accounting of room and temporary keys, keeping an ever changing log of key codes
- Front Desk and copier inventory management, conducting a regular resource audit and maintain accurate and up to date inventories within StarRez
- Assist the Residence Hall Specialist with tracking and/or processing charges to student accounts
- Work with confidential student information, in accordance with university policies
- Frequently communicate with hall staff regarding student needs and concerns
- Provide oversight of mail and package services that arrive to the front desk daily.
- Assist with hall opening, closing, and semester/summer transition periods.
Program Director/Coordinator
Sam Ash Music
01.2013 - 12.2021
- Responsible for coordinating all lesson scheduling for a large corporate music program of 350+ students.
- Kept daily, weekly, monthly, & yearly financial records via spreadsheet & sent reports to corporate office with sales numbers and future sales goals.
- Collected lesson payments for the entire center and wrapped up weekly payroll for teachers.
- Responsible for all teacher interviewing and hiring for the Learning Center.
- Organized program concerts, recitals, and local promotional events.
- Promoted program within the music store and local communities.
- Provided daily tours of the teaching facilities to walk-ins.
- Handled all student registration paperwork and payments.
- Maintained the cleanliness of lesson studios and waiting area.
- Responsible for the inventory of all instruments & gear in all Learning Center studios.
- Taught my own students private and group piano, vocal, and woodwind lessons.
- Responsible for all teacher interviews and hiring for the Learning Center.
- Enforced company policies and State regulations of the teaching facility and the store.
- Responsible for annual teacher reviews and filing reports after meeting with teachers.
- Responsible for all student and teacher discipline.
- Maintained excellent interpersonal skills with ability to develop positive working relationships with prospective students, their families, and staff.
High School Marching Band Director/Woodwind Instructor
Brentwood High School/Fenton High School
01.2002 - 12.2019
- Traveled to the schools to teach weekly private and group lessons to students grades 6-12.
- Held small group sectionals.
- Prepared students for local band/orchestra auditions and performances. Prepared students for college entry auditions.
- Helped students develop leadership and mentor skills and worked specifically with students interested in trying out for leadership roles in their specific organizations.
- Taught marching band music and drill.
- Worked as a woodwind judge for ILMEA Band and Orchestra Auditions for grades 6-12.
- Chaperoned all football games, festivals, parades, and performance trips.
- Was asked to work many consecutive summers as a Band Director for a Non-Profit Organization within the school district, known as Mentor Band.
Skills
- Strong Business/Sales Promotional Skills
- Staff Development
- Management & Leadership Skills
- Quick Problem Solving Skills
- Student & Staff Scheduling
- Compassionate and Caring
- Strong Written & Verbal Communication Skills
- Positive Role Model
- Experience Keeping Financial Records & Goal Setting
- Accounting & Payroll Management
- Administrative Office Work
- Training Experience in Retail Pharmacy Settings
- Adapts Easily to Change
- Experience Interviewing & Hiring
Personal Information
Title: Higher Education Administrative Management
Instrumental Music Teacher
References
Jasmine Jones: West Virginia University Supervisor (412) 956-3305
Kristen Todd: CVS Pharmacist, Supervisor
(630) 835-6907
Emily Curtin: West Virginia University Supervisor
ercurtin@mail.wvu.edu
Timeline
Front Desk Manager, Summit Hall
West Virginia University
08.2021 - Current
Program Director/Coordinator
Sam Ash Music
01.2013 - 12.2021
High School Marching Band Director/Woodwind Instructor
Brentwood High School/Fenton High School
01.2002 - 12.2019
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