Heidi Warlock
Fort Collins,CO
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Kitchen/Server Assistant
Melting Pot
08.2023 - 12.2023
- Received consistent positive feedback from customers regarding exceptional service quality and overall dining experience satisfaction.
- Ensured compliance with local health department regulations through meticulous attention to detail when handling food products and maintaining sanitation practices.
- Developed strong relationships with suppliers, negotiating favorable pricing agreements while ensuring timely delivery of fresh ingredients needed for daily menu offerings.
Host
Morning Glory Cafe
05.2023 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Server
Injoy Restaurant
12.2021 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Barista
Cristos Coffee
07.2018 - 06.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Science - Economics
Colorado State University
Fort Collins, CO05.2026
Skills
- Efficient multitasking
- Food safety knowledge
- Food quality control
- Server etiquette
- Menu Memorization
- Strong Work Ethic
- Wine service
- Cool Under Pressure
- Exceptional customer service
Timeline
Kitchen/Server Assistant
Melting Pot
08.2023 - 12.2023
Host
Morning Glory Cafe
05.2023 - 08.2023
Server
Injoy Restaurant
12.2021 - 09.2022
Barista
Cristos Coffee
07.2018 - 06.2019
Bachelor of Science - Economics
Colorado State University
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