Heidi Wartena
Farmington,UT
Summary
Client-centered professional polished in identifying potential disorders in clients and developing successful treatment plans and therapeutic processes. Accommodating and warm individual possessing strong observational skills and in-depth understanding of human behavior. Offering comprehensive background conducting psychological tests, interviewing patients and monitoring patient progress. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Licensed Clinical Therapist
Utah Department Of Corrections
11.2023 - Current
- Improve client outcomes by utilizing evidence-based therapeutic approaches tailored to individual needs.
- Collaborate with multidisciplinary teams to create comprehensive treatment plans, enhancing client progress.
- Develop and maintain strong rapport with clients through empathetic listening and effective communication skills.
- Manage caseload efficiently, ensuring timely documentation and adherence to professional ethical standards.
- Conduct thorough assessments, including ASAM assessments, to inform diagnoses and guide treatment planning for optimal results.
- Deliver quality, comprehensive and well-integrated clinical services in alignment with patient needs.
- Conduct weekly groups to deliver evidence-based treatment according to UDC policy.
Housing Related Services & Supports Program Direct
Utah Case Management
11.2022 - 12.2023
- Developed and implemented the new Utah Medicaid Waiver Program.
- Managed all case managers, including providing licensed supervision to case managers working on becoming certified case managers.
- Created features within current software system to better address client needs and make services more efficient.
- Improved tenant satisfaction by efficiently addressing their concerns and coordinating necessary services.
- Streamlined housing application processes for faster approval times and better client experiences.
- Reduced program costs by identifying areas of inefficiency and implementing cost-effective solutions.
- Ensured compliance with federal, state, and local regulations through diligent documentation and reporting.
- Collaborated with community partners to provide essential resources and support for residents in need.
- Maintained accurate records of program participants, facilitating smooth transitions between services.
- Provided ongoing case management support for individuals and families participating in various housing assistance programs.
- Coordinated eviction prevention efforts, helping tenants maintain stable living situations while avoiding costly legal proceedings.
- Supported clients in navigating complex application processes, reducing barriers to accessing vital housing assistance resources.
- Developed training materials for incoming staff members, ensuring a seamless transition into their roles within the organization.
- Facilitated stakeholder input sessions on proposed changes to existing policies or procedures, fostering collaborative decision-making processes that reflect diverse perspectives from all parties involved.
- Established strong relationships with local landlords to expand available housing options for program participants.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Collaborated with other professionals to plan and coordinate care for clients.
Social Worker
Suncrest Hospice
11.2021 - 11.2022
- Provided clinical services to individuals and families facing end-of-life issues/concerns in their homes.
- Assisted individuals at end-of-life accept terminal diagnosis, connect them to necessary resources, facilitate placement in medical facilities as needed for additional support.
- Participated in interdisciplinary team meetings to ensure appropriate care coordination and resource allocation for clients.
- Provided support to team members as needed.
Outpatient Services Program Manager
New Directions Northwest
04.2018 - 10.2021
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Managed outpatient clinical staff, providing ongoing supervision and training.
- Program development (e.g., implementing telehealth services during COVID-19, training, improving current programs, etc).
- Provided one-on-one and group therapy for mental health disorders found in the DSM V.
- Provided 24/7 crisis services for Baker County, Oregon.
- Skills include: suicide prevention and safety planning, comprehensive assessments and treatment planning, and provide evidenced-based counseling services designed to promote wellness/recovery of mental health issues/concerns.
Licensed Clinical Social Worker
BetterHelp
01.2020 - 01.2021
- Improved client outcomes by implementing evidence-based therapeutic interventions.
- Assisted clients in developing and achieving realistic goals, leading to improved overall wellbeing.
- Conducted comprehensive assessments and developed individualized treatment plans tailored to each client''s needs.
- Maintained timely documentation of client progress, ensuring high-quality care and adherence to ethical guidelines.
- Delivered culturally sensitive counseling services, fostering inclusivity and respect within diverse client populations.
- Implemented cognitive-behavioral techniques to help clients change negative thought patterns and improve their coping strategies.
- Promoted the integration of self-care practices and stress management techniques among clients, fostering resilience and overall wellbeing.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
Medical Social Worker
Heart 'n Home Hospice & Palliative Care
04.2013 - 03.2018
- Improved patient outcomes by conducting comprehensive psychosocial assessments and developing individualized care plans.
- Enhanced interdisciplinary team collaboration for optimal patient care through regular case conferences and communication.
- Provided emotional support to patients and families during critical health situations, promoting coping mechanisms and resilience.
- Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
- Coach and mentor social workers in the four Oregon Heart 'n Home offices.
- Program development (e.g., caregiver support group development, bereavement group services, educational material development for entire organization, etc).
- Served as the Veteran Services Committee Chair for four years. Helped the agency achieve Level 5 We Honor Veteran Status for each office in Idaho and Oregon.
- Acted as a preceptor and community education presenter.
Social Work Internship
Bend Memorial Clinic
09.2012 - 05.2013
- Developed a program to integrate behavioral health services into a primary care setting.
- Conducted mental health assessments, worked with individuals to develop healthy coping skills.
- Co-facilitated groups for depression, anxiety and caregiver support.
Social Work Internship
Deschutes County Behavioral Health - Seniors
09.2011 - 05.2012
- Worked with the aging population (65+) and their families.
- Conducted mental health assessments, cognitive assessments, provided skills training, and provided individual counseling.
Various Roles
PacificSource Health Plans
01.2004 - 04.2013
- Worked in the Communications Department - responsible for preparing marketing materials and handbooks for the Medicare supplemental insurance plans.
- Supervisor - I worked as the supervisor of a team of 20 customer service and enrollment specialists.
- Enrollment Specialist - I assisted the enrollment team processing new applications for health insurance coverage.
Education
Master of Science - Social Work
Portland State University
Bend, OR06.2013
Bachelor of Science - Psychology
University of Oregon
Bend, OR06.2010
Bachelor of Science - General Social Sciences
University of Oregon
Bend, OR06.2010
Skills
- Cognitive Behavioral Therapy
- Group Therapy Facilitation
- Behavior Modification
- Motivational Interviewing
- Substance Abuse Counseling
- Crisis Intervention
- Trauma-Informed Care
- Suicide Risk Assessment
- Stress Management
- Suicide Prevention
- Relaxation Techniques
- Psychopharmacology Knowledge
- Clinical Documentation
- Psychological Evaluation
- Grief Counseling
- Group Therapy
- Analytical Thinking
- DSM-V Classification
- Administration and Management
- Treatment Planning
- Emotional Awareness
- Creative and Innovative
- Strong Leadership Skills
- Organized and Detail-Oriented
- Program Development and Implementation
- Quality Control/Compliance Driven
- Honest and Reliable
- Strong Clinical Skills
Accomplishments
During my undergraduate study I worked as a Research Assistant for Dr. Elizabeth Daniels, Professor of Psychology. I was responsible for creating coding schemas, code qualitative data, run statistical tests, train other research assistants, present findings at research conferences, and co-authored multiple journal articles.
Timeline
Licensed Clinical Therapist
Utah Department Of Corrections
11.2023 - Current
Housing Related Services & Supports Program Direct
Utah Case Management
11.2022 - 12.2023
Social Worker
Suncrest Hospice
11.2021 - 11.2022
Licensed Clinical Social Worker
BetterHelp
01.2020 - 01.2021
Outpatient Services Program Manager
New Directions Northwest
04.2018 - 10.2021
Medical Social Worker
Heart 'n Home Hospice & Palliative Care
04.2013 - 03.2018
Social Work Internship
Bend Memorial Clinic
09.2012 - 05.2013
Social Work Internship
Deschutes County Behavioral Health - Seniors
09.2011 - 05.2012
Various Roles
PacificSource Health Plans
01.2004 - 04.2013
Master of Science - Social Work
Portland State University
Bachelor of Science - Psychology
University of Oregon
Bachelor of Science - General Social Sciences
University of Oregon
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