Heidi Wartena
Farmington,UT
Summary
Client-centered professional polished in identifying potential disorders in clients and developing successful treatment plans and therapeutic processes. Accommodating and warm individual possessing strong observational skills and in-depth understanding of human behavior. Offering comprehensive background conducting psychological tests, interviewing patients and monitoring patient progress. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Licensed Clinical Therapist
Utah Department Of Corrections
Fortitude Treatment Center
11.2023 - Current
- Improve client outcomes by utilizing evidence-based therapeutic approaches tailored to individual needs.
- Collaborate with multidisciplinary teams to create comprehensive treatment plans, enhancing client progress.
- Develop and maintain strong rapport with clients through empathetic listening and effective communication skills.
- Manage caseload efficiently, ensuring timely documentation and adherence to professional ethical standards.
- Conduct thorough assessments, including ASAM assessments, to inform diagnoses and guide treatment planning for optimal results.
- Deliver quality, comprehensive and well-integrated clinical services in alignment with patient needs.
- Conduct weekly groups to deliver evidence-based treatment according to UDC policy.
Housing Related Services & Supports Program Direct
Utah Case Management
Draper
11.2022 - 12.2023
- Developed and implemented the new Utah Medicaid Waiver Program.
- Managed all case managers, including providing licensed supervision to case managers working on becoming certified case managers.
- Created features within current software system to better address client needs and make services more efficient.
- Improved tenant satisfaction by efficiently addressing their concerns and coordinating necessary services.
- Streamlined housing application processes for faster approval times and better client experiences.
- Reduced program costs by identifying areas of inefficiency and implementing cost-effective solutions.
- Ensured compliance with federal, state, and local regulations through diligent documentation and reporting.
- Collaborated with community partners to provide essential resources and support for residents in need.
- Maintained accurate records of program participants, facilitating smooth transitions between services.
- Provided ongoing case management support for individuals and families participating in various housing assistance programs.
- Coordinated eviction prevention efforts, helping tenants maintain stable living situations while avoiding costly legal proceedings.
- Supported clients in navigating complex application processes, reducing barriers to accessing vital housing assistance resources.
- Developed training materials for incoming staff members, ensuring a seamless transition into their roles within the organization.
- Facilitated stakeholder input sessions on proposed changes to existing policies or procedures, fostering collaborative decision-making processes that reflect diverse perspectives from all parties involved.
- Established strong relationships with local landlords to expand available housing options for program participants.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Collaborated with other professionals to plan and coordinate care for clients.
Social Worker
Suncrest Hospice
Salt Lake City, UT
11.2021 - 11.2022
- Provided clinical services to individuals and families facing end-of-life issues/concerns in their homes.
- Assisted individuals at end-of-life accept terminal diagnosis, connect them to necessary resources, facilitate placement in medical facilities as needed for additional support.
- Participated in interdisciplinary team meetings to ensure appropriate care coordination and resource allocation for clients.
- Provided support to team members as needed.
Outpatient Services Program Manager
New Directions Northwest
Baker City, OR
04.2018 - 10.2021
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Managed outpatient clinical staff, providing ongoing supervision and training.
- Program development (e.g., implementing telehealth services during COVID-19, training, improving current programs, etc).
- Provided one-on-one and group therapy for mental health disorders found in the DSM V.
- Provided 24/7 crisis services for Baker County, Oregon.
- Skills include: suicide prevention and safety planning, comprehensive assessments and treatment planning, and provide evidenced-based counseling services designed to promote wellness/recovery of mental health issues/concerns.
Licensed Clinical Social Worker
BetterHelp
Online Therapy
01.2020 - 01.2021
- Improved client outcomes by implementing evidence-based therapeutic interventions.
- Assisted clients in developing and achieving realistic goals, leading to improved overall wellbeing.
- Conducted comprehensive assessments and developed individualized treatment plans tailored to each client''s needs.
- Maintained timely documentation of client progress, ensuring high-quality care and adherence to ethical guidelines.
- Delivered culturally sensitive counseling services, fostering inclusivity and respect within diverse client populations.
- Implemented cognitive-behavioral techniques to help clients change negative thought patterns and improve their coping strategies.
- Promoted the integration of self-care practices and stress management techniques among clients, fostering resilience and overall wellbeing.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
Medical Social Worker
Heart 'n Home Hospice & Palliative Care
Bend, OR
04.2013 - 03.2018
- Improved patient outcomes by conducting comprehensive psychosocial assessments and developing individualized care plans.
- Enhanced interdisciplinary team collaboration for optimal patient care through regular case conferences and communication.
- Provided emotional support to patients and families during critical health situations, promoting coping mechanisms and resilience.
- Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
- Coach and mentor social workers in the four Oregon Heart 'n Home offices.
- Program development (e.g., caregiver support group development, bereavement group services, educational material development for entire organization, etc).
- Served as the Veteran Services Committee Chair for four years. Helped the agency achieve Level 5 We Honor Veteran Status for each office in Idaho and Oregon.
- Acted as a preceptor and community education presenter.
Social Work Internship
Bend Memorial Clinic
Bend, OR
09.2012 - 05.2013
- Developed a program to integrate behavioral health services into a primary care setting.
- Conducted mental health assessments, worked with individuals to develop healthy coping skills.
- Co-facilitated groups for depression, anxiety and caregiver support.
Social Work Internship
Deschutes County Behavioral Health - Seniors
Bend, OR
09.2011 - 05.2012
- Worked with the aging population (65+) and their families.
- Conducted mental health assessments, cognitive assessments, provided skills training, and provided individual counseling.
Various Roles
PacificSource Health Plans
Bend, OR
01.2004 - 04.2013
- Worked in the Communications Department - responsible for preparing marketing materials and handbooks for the Medicare supplemental insurance plans.
- Supervisor - I worked as the supervisor of a team of 20 customer service and enrollment specialists.
- Enrollment Specialist - I assisted the enrollment team processing new applications for health insurance coverage.
Education
Master of Science - Social Work
Portland State University
Bend, OR06.2013
Bachelor of Science - Psychology
University of Oregon
Bend, OR06.2010
Bachelor of Science - General Social Sciences
University of Oregon
Bend, OR06.2010
Skills
- Cognitive Behavioral Therapy
- Group Therapy Facilitation
- Behavior Modification
- Motivational Interviewing
- Substance Abuse Counseling
- Crisis Intervention
- Trauma-Informed Care
- Suicide Risk Assessment
- Stress Management
- Suicide Prevention
- Relaxation Techniques
- Psychopharmacology Knowledge
- Clinical Documentation
- Psychological Evaluation
- Grief Counseling
- Group Therapy
- Analytical Thinking
- DSM-V Classification
- Administration and Management
- Treatment Planning
- Emotional Awareness
- Creative and Innovative
- Strong Leadership Skills
- Organized and Detail-Oriented
- Program Development and Implementation
- Quality Control/Compliance Driven
- Honest and Reliable
- Strong Clinical Skills
Accomplishments
During my undergraduate study I worked as a Research Assistant for Dr. Elizabeth Daniels, Professor of Psychology. I was responsible for creating coding schemas, code qualitative data, run statistical tests, train other research assistants, present findings at research conferences, and co-authored multiple journal articles.
Timeline
Licensed Clinical Therapist
Utah Department Of Corrections
11.2023 - Current
Housing Related Services & Supports Program Direct
Utah Case Management
11.2022 - 12.2023
Social Worker
Suncrest Hospice
11.2021 - 11.2022
Licensed Clinical Social Worker
BetterHelp
01.2020 - 01.2021
Outpatient Services Program Manager
New Directions Northwest
04.2018 - 10.2021
Medical Social Worker
Heart 'n Home Hospice & Palliative Care
04.2013 - 03.2018
Social Work Internship
Bend Memorial Clinic
09.2012 - 05.2013
Social Work Internship
Deschutes County Behavioral Health - Seniors
09.2011 - 05.2012
Various Roles
PacificSource Health Plans
01.2004 - 04.2013
Master of Science - Social Work
Portland State University
Bachelor of Science - Psychology
University of Oregon
Bachelor of Science - General Social Sciences
University of Oregon