Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidi Wartenburg

New Orleans,LA

Summary

Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.

Overview

4
4
years of professional experience

Work History

Host

The Boulevard
Harahan, LA
03.2024 - Current
  • Provided excellent customer service by anticipating customer needs.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Greeted guests upon arrival and provided them with menus.
  • Took reservations over phone and in person.
  • Processed payments from customers using a POS system.
  • Balanced cash drawers at the end of each shift.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted servers in seating guests by escorting them to their tables.
  • Ensured compliance with health and safety regulations within the restaurant.

Barista

Starbucks
Kenner, LA
02.2024 - 03.2024
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

Barista

Starbucks
Covington, LA
11.2023 - 02.2024
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Operated cash registers to process customer payments.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

Server

Zea Rotisserie & Bar
Harahan, LA
02.2023 - 09.2023
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided excellent customer service to ensure satisfaction.
  • Followed health safety guidelines when preparing and serving food products.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Accurately recorded orders on cash register and point-of-sale system.

Barista

Pucchinos
11.2022 - 02.2023
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.

Concierge

Hyde Park Hospitality
Kenner, LA
12.2022 - 11.2023
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Processed payments for services rendered using cash register systems or POS terminals when necessary.
  • Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.

Barista

HMS Host International
Kenner, LA
06.2022 - 10.2022
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
  • Supported highest standards of conduct and service to support company reputation.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.

Stocker

Sams Club
Kenner, LA
11.2021 - 02.2022
  • Provided customer service by answering questions about product location, price and availability.
  • Processed returns quickly and accurately according to company policy.
  • Stocked shelves with newly arrived products.
  • Packed boxes for shipment using appropriate packing materials.
  • Removed outdated products from shelves in accordance with company policy.
  • Loaded trucks with outgoing orders according to shipping manifests provided by customers.
  • Received and processed incoming shipments of merchandise.
  • Assisted with store displays and window dressing as needed.
  • Followed safety procedures when handling hazardous material or dangerous goods.
  • Sorted returned merchandise for restocking or disposal.

Server

Applebee's Neighborhood Grill & Bar
Kenner, LA
03.2021 - 08.2021
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Took orders from customers accurately and in a timely manner.
  • Prepared drinks according to standard recipes.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.

Host

Applebee's Neighborhood Grill & Bar
Kenner, LA
01.2021 - 03.2021
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.
  • Managed dining room layout to maximize efficiency of staff members.
  • Processed payments from customers using a POS system.
  • Resolved conflicts between customers when necessary.
  • Balanced cash drawers at the end of each shift.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted servers in seating guests by escorting them to their tables.

Cashier

Raising Cane's Restaurants
Kenner, LA
02.2020 - 09.2020
  • Ensured compliance with all safety regulations within the store environment.
  • Answered customer inquiries regarding store policies and procedures.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Followed company security procedures for handling large sums of money.

Education

GED -

YCP Military Scool
Pineville, LA
06-2019

Stick Welding Certification - Welding Engineering

CLTCC
Pineville, LA
06-2019

Skills

  • Team Collaboration
  • Strong interpersonal skills
  • Customer Service
  • POS Software
  • Guest Relations
  • Stock Rotation
  • Product Labeling
  • Merchandise Rotation
  • Loss Prevention
  • Merchandise Stocking
  • Sales
  • Reservation coordination
  • Quality Assurance
  • Cash Handling
  • Community Relations
  • Training and mentoring
  • Outstanding customer service
  • Safety Procedures
  • Strong Work Ethic
  • Conflict resolution expertise

Timeline

Host

The Boulevard
03.2024 - Current

Barista

Starbucks
02.2024 - 03.2024

Barista

Starbucks
11.2023 - 02.2024

Server

Zea Rotisserie & Bar
02.2023 - 09.2023

Concierge

Hyde Park Hospitality
12.2022 - 11.2023

Barista

Pucchinos
11.2022 - 02.2023

Barista

HMS Host International
06.2022 - 10.2022

Stocker

Sams Club
11.2021 - 02.2022

Server

Applebee's Neighborhood Grill & Bar
03.2021 - 08.2021

Host

Applebee's Neighborhood Grill & Bar
01.2021 - 03.2021

Cashier

Raising Cane's Restaurants
02.2020 - 09.2020

GED -

YCP Military Scool

Stick Welding Certification - Welding Engineering

CLTCC
Heidi Wartenburg