Heidi Wartenburg
New Orleans,LA
Summary
Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Overview
4
4
years of professional experience
Work History
Host
The Boulevard
Harahan, LA
03.2024 - Current
- Provided excellent customer service by anticipating customer needs.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Processed payments from customers using a POS system.
- Balanced cash drawers at the end of each shift.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Ensured compliance with health and safety regulations within the restaurant.
Barista
Starbucks
Kenner, LA
02.2024 - 03.2024
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Created promotional displays for advertising special events or promotions at the cafe.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Barista
Starbucks
Covington, LA
11.2023 - 02.2024
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Operated cash registers to process customer payments.
- Created promotional displays for advertising special events or promotions at the cafe.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Server
Zea Rotisserie & Bar
Harahan, LA
02.2023 - 09.2023
- Upheld high standards of sanitation in accordance with health department regulations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Followed health safety guidelines when preparing and serving food products.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained records of transactions made during shift as required by law or company policy.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Accurately recorded orders on cash register and point-of-sale system.
Barista
Pucchinos
11.2022 - 02.2023
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Concierge
Hyde Park Hospitality
Kenner, LA
12.2022 - 11.2023
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Processed payments for services rendered using cash register systems or POS terminals when necessary.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
Barista
HMS Host International
Kenner, LA
06.2022 - 10.2022
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
- Supported highest standards of conduct and service to support company reputation.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
Stocker
Sams Club
Kenner, LA
11.2021 - 02.2022
- Provided customer service by answering questions about product location, price and availability.
- Processed returns quickly and accurately according to company policy.
- Stocked shelves with newly arrived products.
- Packed boxes for shipment using appropriate packing materials.
- Removed outdated products from shelves in accordance with company policy.
- Loaded trucks with outgoing orders according to shipping manifests provided by customers.
- Received and processed incoming shipments of merchandise.
- Assisted with store displays and window dressing as needed.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Sorted returned merchandise for restocking or disposal.
Server
Applebee's Neighborhood Grill & Bar
Kenner, LA
03.2021 - 08.2021
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
Host
Applebee's Neighborhood Grill & Bar
Kenner, LA
01.2021 - 03.2021
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Managed dining room layout to maximize efficiency of staff members.
- Processed payments from customers using a POS system.
- Resolved conflicts between customers when necessary.
- Balanced cash drawers at the end of each shift.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
Cashier
Raising Cane's Restaurants
Kenner, LA
02.2020 - 09.2020
- Ensured compliance with all safety regulations within the store environment.
- Answered customer inquiries regarding store policies and procedures.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
Education
GED -
YCP Military Scool
Pineville, LA06-2019
Stick Welding Certification - Welding Engineering
CLTCC
Pineville, LA06-2019
Skills
- Team Collaboration
- Strong interpersonal skills
- Customer Service
- POS Software
- Guest Relations
- Stock Rotation
- Product Labeling
- Merchandise Rotation
- Loss Prevention
- Merchandise Stocking
- Sales
- Reservation coordination
- Quality Assurance
- Cash Handling
- Community Relations
- Training and mentoring
- Outstanding customer service
- Safety Procedures
- Strong Work Ethic
- Conflict resolution expertise
Timeline
Host
The Boulevard
03.2024 - Current
Barista
Starbucks
02.2024 - 03.2024
Barista
Starbucks
11.2023 - 02.2024
Server
Zea Rotisserie & Bar
02.2023 - 09.2023
Concierge
Hyde Park Hospitality
12.2022 - 11.2023
Barista
Pucchinos
11.2022 - 02.2023
Barista
HMS Host International
06.2022 - 10.2022
Stocker
Sams Club
11.2021 - 02.2022
Server
Applebee's Neighborhood Grill & Bar
03.2021 - 08.2021
Host
Applebee's Neighborhood Grill & Bar
01.2021 - 03.2021
Cashier
Raising Cane's Restaurants
02.2020 - 09.2020
GED -
YCP Military Scool
Stick Welding Certification - Welding Engineering
CLTCC
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