Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Overview
4
4
years of professional experience
Work History
Host
The Boulevard
Harahan, LA
03.2024 - Current
Provided excellent customer service by anticipating customer needs.
Maintained cleanliness of lobby area, including wiping down tables and chairs.
Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Greeted guests upon arrival and provided them with menus.
Took reservations over phone and in person.
Processed payments from customers using a POS system.
Balanced cash drawers at the end of each shift.
Provided customers with accurate wait times and monitored waiting list.
Assisted servers in seating guests by escorting them to their tables.
Ensured compliance with health and safety regulations within the restaurant.
Barista
Starbucks
Kenner, LA
02.2024 - 03.2024
Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
Labeled containers of milk for use in coffee drinks according to expiration dates.
Kept up-to-date records of sales transactions using point-of-sale systems.
Created promotional displays for advertising special events or promotions at the cafe.
Provided excellent customer service by responding to inquiries quickly and professionally.
Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Barista
Starbucks
Covington, LA
11.2023 - 02.2024
Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
Developed creative recipes for signature coffees or blended drinks unique to the cafe.
Kept up-to-date records of sales transactions using point-of-sale systems.
Operated cash registers to process customer payments.
Created promotional displays for advertising special events or promotions at the cafe.
Provided excellent customer service by responding to inquiries quickly and professionally.
Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Server
Zea Rotisserie & Bar
Harahan, LA
02.2023 - 09.2023
Upheld high standards of sanitation in accordance with health department regulations.
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Provided excellent customer service to ensure satisfaction.
Followed health safety guidelines when preparing and serving food products.
Handled money transactions accurately while following company procedures for handling cash payments.
Maintained records of transactions made during shift as required by law or company policy.
Ensured that each guest was served courteously, quickly, and efficiently.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Accurately recorded orders on cash register and point-of-sale system.
Barista
Pucchinos
11.2022 - 02.2023
Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
Labeled containers of milk for use in coffee drinks according to expiration dates.
Kept up-to-date records of sales transactions using point-of-sale systems.
Provided excellent customer service by responding to inquiries quickly and professionally.
Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Monitored inventory levels of supplies and restocked when necessary.
Greeted customers and took orders for coffee drinks, food items, and other beverages.
Followed safety procedures while operating machinery such as grinders and espresso machines.
Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Concierge
Hyde Park Hospitality
Kenner, LA
12.2022 - 11.2023
Performed administrative duties such as filing paperwork related to concierge service transactions.
Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
Processed payments for services rendered using cash register systems or POS terminals when necessary.
Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
Maintained a professional presence at the front desk area by adhering to dress code standards.
Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
Barista
HMS Host International
Kenner, LA
06.2022 - 10.2022
Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
Supported highest standards of conduct and service to support company reputation.
Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Prepared and served coffee, espresso drinks, blended coffees and teas.
Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
Stocker
Sams Club
Kenner, LA
11.2021 - 02.2022
Provided customer service by answering questions about product location, price and availability.
Processed returns quickly and accurately according to company policy.
Stocked shelves with newly arrived products.
Packed boxes for shipment using appropriate packing materials.
Removed outdated products from shelves in accordance with company policy.
Loaded trucks with outgoing orders according to shipping manifests provided by customers.
Received and processed incoming shipments of merchandise.
Assisted with store displays and window dressing as needed.
Followed safety procedures when handling hazardous material or dangerous goods.
Sorted returned merchandise for restocking or disposal.
Server
Applebee's Neighborhood Grill & Bar
Kenner, LA
03.2021 - 08.2021
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Upheld high standards of sanitation in accordance with health department regulations.
Took orders from customers accurately and in a timely manner.
Prepared drinks according to standard recipes.
Handled money transactions accurately while following company procedures for handling cash payments.
Maintained records of transactions made during shift as required by law or company policy.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Responded efficiently to guest inquiries and complaints in a professional manner.
Accurately recorded orders on cash register and point-of-sale system.
Host
Applebee's Neighborhood Grill & Bar
Kenner, LA
01.2021 - 03.2021
Maintained cleanliness of lobby area, including wiping down tables and chairs.
Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Took reservations over phone and in person.
Managed dining room layout to maximize efficiency of staff members.
Processed payments from customers using a POS system.
Resolved conflicts between customers when necessary.
Balanced cash drawers at the end of each shift.
Provided customers with accurate wait times and monitored waiting list.
Assisted servers in seating guests by escorting them to their tables.
Cashier
Raising Cane's Restaurants
Kenner, LA
02.2020 - 09.2020
Ensured compliance with all safety regulations within the store environment.
Answered customer inquiries regarding store policies and procedures.
Issued receipts, refunds, credits or change due to customers.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Resolved customer complaints professionally in accordance with company policy.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Followed company security procedures for handling large sums of money.
Education
GED -
YCP Military Scool
Pineville, LA
06-2019
Stick Welding Certification - Welding Engineering
CLTCC
Pineville, LA
06-2019
Skills
Team Collaboration
Strong interpersonal skills
Customer Service
POS Software
Guest Relations
Stock Rotation
Product Labeling
Merchandise Rotation
Loss Prevention
Merchandise Stocking
Sales
Reservation coordination
Quality Assurance
Cash Handling
Community Relations
Training and mentoring
Outstanding customer service
Safety Procedures
Strong Work Ethic
Conflict resolution expertise
Timeline
Host
The Boulevard
03.2024 - Current
Barista
Starbucks
02.2024 - 03.2024
Barista
Starbucks
11.2023 - 02.2024
Server
Zea Rotisserie & Bar
02.2023 - 09.2023
Concierge
Hyde Park Hospitality
12.2022 - 11.2023
Barista
Pucchinos
11.2022 - 02.2023
Barista
HMS Host International
06.2022 - 10.2022
Stocker
Sams Club
11.2021 - 02.2022
Server
Applebee's Neighborhood Grill & Bar
03.2021 - 08.2021
Host
Applebee's Neighborhood Grill & Bar
01.2021 - 03.2021
Cashier
Raising Cane's Restaurants
02.2020 - 09.2020
GED -
YCP Military Scool
Stick Welding Certification - Welding Engineering
CLTCC
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