HEIDI WEBSTER
Hancock,USA
Summary
Dynamic professional with extensive experience in customer service and sales promotion at Mirabito. Proven ability to build strong relationships and manage cash handling efficiently. Recognized for time management skills and consistently achieving operational goals while maintaining a dependable and honest approach. Committed to enhancing customer satisfaction and driving repeat business.
Overview
25
25
years of professional experience
Work History
Cashier/Food Service
Mirabito C-Store
Deposit, NY
05.2024 - Current
- Provided exceptional customer service as a cashier, server, and food prep specialist
- Managed high-volume periods effectively by prioritizing tasks for maximum efficiency
- Developed strong relationships with regular customers through personalized service
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Used suggestive selling techniques to promote add-on sales.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Store Manager
Verona Oil
Horton, NY
01.2024 - 05.2024
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Ensured compliance with company policies, procedures, and safety regulations at all times
- Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
Assistant Manager
Verona Oil
Horton, NY
09.2023 - 12.2023
- Prepared and assembled food items according to established recipes, portion sizes, and quality standards
- Operated cash register accurately and efficiently, processing customer transactions with speed and accuracy
- Provided exceptional customer service by greeting customers, answering questions about menu items, and making recommendations based on dietary restrictions or preferences
- Worked flexible schedule and extra shifts to meet business needs
- Answered questions about store policies and addressed customers questions
- Assisted customers with returns, refunds and resolving transaction issues
- Built relationships with customers to encourage repeat business
- Maintained current knowledge of store promotions and highlighted sales to customers
- Checked personal identifications during alcohol and tobacco sales
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
Cashier/Food Service
Mirabito C-Store
Deposit, NY
03.2021 - 05.2023
- Worked flexible schedule and extra shifts to meet business needs. Answered quesitons about store polices and addressed customers comments, concerns and questions. Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business. Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked personal identifications during alcohol and tobacco sales. Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Domestic Engineer
Domestic Engineer
Hancock, NY
06.2016 - 03.2021
- I have focused on my physical and mental well-being during these years
Virtual Assistant
Fancy Hands
12.2015 - 06.2016
- Company Overview: Remote
- Located requested information for different topics by conducting physical or digital searches
- Compiled records, materials and forms needed to handle different requests
- Proofread and edited documents and reports for staff
- Built useful and easily used databases for contact information and other key data points
- Transcribed and organized information to assist in preparing speeches and presentations
- Remote
Housekeeper
Camp Morasha
Starlight, PA
12.2015 - 06.2016
- Company Overview: Starlight, PA
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Disposed of trash and recyclables each day to avoid waste buildup
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting
- Adhered to professional house cleaning checklist
- Starlight, PA
Production Worker
Addecco
Binghamton, NY
01.2013 - 07.2013
- Company Overview: Binghamton, NY
- Carefully packaged finished products and prepared for shipment
- Performed quality checks on finished products to identify and address discrepancies
- Participated in training sessions to enhance skills and knowledge
- Binghamton, NY
Data Entry Clerk
Addecco
Binghamton, NY
01.2013 - 05.2013
- Company Overview: Binghamton, NY
- Completed data entry tasks with accuracy and efficiency
- Followed established procedures to enter and process data correctly
- Secured and protected data from unauthorized access by complying with security protocols
- Used computer software to store and retrieve data
- Binghamton, NY
Assistant Manager
Family Dollar
Deposit, NY
11.2011 - 11.2012
- Company Overview: Deposit, NY
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success
- Maintained a professional demeanor by staying calm when unhappy or angry customers
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Greeted customers entering the store and responded promptly to customer needs
- Kept cash wrap stocked, products faced, and shelving free of misplaced items or trash
- Greeted customers and offered assistance to increase customer satisfaction
- Worked varied hours to meet seasonal and business needs
- Restocked and organized merchandise in front lanes
- Deposit, NY
Cashier
Family Dollar
Binghamton, NY
01.2011 - 08.2011
- Company Overview: Binghamton, NY
- Binghamton, NY
Data Entry Clerk
Addecco(JP Morgan)
Binghamton, NY
09.2010 - 04.2011
- Company Overview: Binghamton, NY
- Achieved daily production quotas through consistent workflow prioritization
- Compared data entered to source documentation for accuracy and completeness
- Remained accurate while entering high-volume data into designated fields
- Eliminated illegible records by sending records to be rescanned
- Binghamton, NY
Child Care Provider
Heaven's Half-Acre Day Care
Conklin, NY
01.2000 - 05.2010
- Company Overview: Conklin, NY
- Balanced rest, play, and learning with effective scheduling
- Reported child's activities, demeanor, and health concerns to parents at pickup
- Read stories and played age-appropriate games with children in care
- Arranged outings for children with a focus on both entertainment and learning
- Met the needs of children of different ages with developmentally appropriate activities
- Used gentle disciplinary techniques to stop inappropriate behavior
- Encouraged children to create, explore, and learn with confidence
- Supported children's emotional and social development, encouraging empathy and positive views
- Protected groups by securing indoor and outdoor spaces
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
- Conklin, NY
Education
Certificate in Word Processing -
Ridley-Lowell Business & Technical Institue
Binghamton, NY06-1991
High School Diploma -
Deposit Central School
Deposit, NY06-1990
Skills
- Customer service
- Sales promotion
- Relationship building
- Cash handling
- Honest and dependable
- Time management abilities
Timeline
Cashier/Food Service
Mirabito C-Store
05.2024 - Current
Store Manager
Verona Oil
01.2024 - 05.2024
Assistant Manager
Verona Oil
09.2023 - 12.2023
Cashier/Food Service
Mirabito C-Store
03.2021 - 05.2023
Domestic Engineer
Domestic Engineer
06.2016 - 03.2021
Virtual Assistant
Fancy Hands
12.2015 - 06.2016
Housekeeper
Camp Morasha
12.2015 - 06.2016
Production Worker
Addecco
01.2013 - 07.2013
Data Entry Clerk
Addecco
01.2013 - 05.2013
Assistant Manager
Family Dollar
11.2011 - 11.2012
Cashier
Family Dollar
01.2011 - 08.2011
Data Entry Clerk
Addecco(JP Morgan)
09.2010 - 04.2011
Child Care Provider
Heaven's Half-Acre Day Care
01.2000 - 05.2010
Certificate in Word Processing -
Ridley-Lowell Business & Technical Institue
High School Diploma -
Deposit Central School
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