Heidi Westernoff
Summary
Dynamic Parts & Warranty Administrator at Montague Company with expertise in warranty claims processing and exceptional customer service. Proven track record in managing databases and enhancing operational efficiency. Skilled in invoicing and billing, I excel at resolving disc Efficient Warranty Administrator known for high productivity and ability to complete tasks swiftly. Possess specialized skills in claims processing, policy enforcement, and customer service management. Excel in communication, problem-solving, and organizational abilities, ensuring smooth warranty operations and client satisfaction.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Parts & Service Warranty Administrator
Montague Company
Hayward
11.2015 - 04.2025
- Managed Parts Store and Global Warranty site, updating databases for parts, customers, and service agents.
- Processed warranty claims using specialized software, ensuring accurate documentation and reporting.
- Coordinated communications between customers and service departments to resolve inquiries promptly.
- Analyzed warranty data to identify trends and common issues affecting customer satisfaction.
- Maintained precise records of warranty transactions and customer interactions for compliance.
- Developed relationships with vendors and suppliers to enhance warranty service efficiency.
- Assisted in training new staff on warranty procedures and systems to ensure consistency.
- Reviewed warranty policies regularly to guarantee adherence to company standards.
Administrative Assistant
Ledgent Staffing for Arborwell
Hayward
02.2015 - 09.2015
- Answer phones, greet guests, build new customers, clients, and properties, prepare estimates, convert approvals to sales orders, scan documents, and file.
Culinary Specialist - Prep cook
Acrobat Outsourcing
San Francisco
04.2011 - 12.2014
- Coordinated catering and hosting for various events.
- Executed side duties, including greeting guests, bussing tables, and maintaining cleanliness.
- Prepared and served large quantities of food for corporate and private functions.
Consultant
Self-Employed
Hayward
05.2008 - 02.2011
- Facilitated weekly conference calls with clients to discuss project updates.
- Coordinated and finalized sales transactions for multiple clients.
- Packed and labeled products accurately for timely shipment.
Relocation Coordinator
GMAC Global Relocation Services
San Ramon
04.1997 - 03.2008
- Facilitated corporate relocation services in strict adherence to policy guidelines.
- Collaborated with real estate agents and household goods movers to ensure smooth transitions.
- Managed inventory and reimbursement processes for employee relocation expenses.
Education
Some College (No Degree) - Early Childhood Education
Chabot College
Hayward, CA01-1992
High School Diploma -
Alameda High
Alameda, CA06-1989
Skills
- Database management
- Customer service and support
- Invoicing and billing
- Warranty administration and claims processing
- Policy compliance and eligibility
- Data entry accuracy
- Order processing
Certification
- Certificate in Early Childhood Development
Timeline
Parts & Service Warranty Administrator
Montague Company
11.2015 - 04.2025
Administrative Assistant
Ledgent Staffing for Arborwell
02.2015 - 09.2015
Culinary Specialist - Prep cook
Acrobat Outsourcing
04.2011 - 12.2014
Consultant
Self-Employed
05.2008 - 02.2011
Relocation Coordinator
GMAC Global Relocation Services
04.1997 - 03.2008
Some College (No Degree) - Early Childhood Education
Chabot College
High School Diploma -
Alameda High
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