Heidi Whitman
Las Vegas,NV
Summary
Reliable Shift Leader with seventeen years in retail industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
20
20
years of professional experience
Work History
Shift Lead
Walgreens
03.2006 - Current
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed performance valuations to identify weakness and develop improvement strategies.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Completed store opening and closing procedures and balanced tills.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Kept employees operating productively and working on task to meet business and customer needs.
Appointment Scheduler
CARE Of Macomb
09.2003 - 03.2006
- Handled complaints and questions, and re-directed calls to other team members.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Screened potential customers to determine interest and requirements for products and services of company.
- Addressed client inquiries and updated database information.
Education
Bachelor of Arts - Human Services
Baker College
Clinton Township, MI12.
Skills
- Customer Loyalty
- Demand Fulfillment
- End Cap Placement
- Spot Correction
- Visual Displays
- Administration and Reporting
- Guest Satisfaction
- Digital Filing
- Collaborative Environments
- General Housekeeping
- Dropping Safe Cash
- Customer Care
Additional Information
- Working knowledge and ability to use Microsoft Office Suite.
- Knowledge in Outlook Mail and Gmail.
- Ability to type 65+ WPM
Timeline
Shift Lead
Walgreens
03.2006 - Current
Appointment Scheduler
CARE Of Macomb
09.2003 - 03.2006
Bachelor of Arts - Human Services
Baker College
Similar Profiles
Abigail BradenAbigail Braden
Store Manager at WalgreensStore Manager at Walgreens
Joseph MarkarianJoseph Markarian
Emerging Store Manager at WalgreensEmerging Store Manager at Walgreens
Claire ZookskiClaire Zookski
Manager, IM Process Enablement at WalgreensManager, IM Process Enablement at Walgreens
Berenice GuillenBerenice Guillen
Pharmacy Technician at WalgreensPharmacy Technician at Walgreens
Anthony CervantesAnthony Cervantes
Server Assistant at Mastros Ocean ClubServer Assistant at Mastros Ocean Club