Heidi Will
MOSES LAKE
Summary
Seasoned professional with a proven track record in spa operations and staff management, notably at Asava Medi Spa And Wellness Center. Excelled in market trend awareness and financial management, boosting customer satisfaction and optimizing cash flow. Demonstrated exceptional leadership and marketing tactics, fostering team growth and enhancing service quality.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Medical Spa Owner
Asava Medi Spa And Wellness Center
Tustin
02.2013 - 01.2025
- Managed day-to-day operations of the spa, including scheduling appointments, supervising staff, and ensuring customer satisfaction.
- Prepared staff work schedules and assigned team members to specific duties.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Created and designed a successful business plan that executed a current industry standard and far above in our field.
- Motivated my staff to cultivated lasting relationships with their clients through their impeccable services and attention to detail.
- Established relationships with local businesses to create referral opportunities for potential customers.
- Created promotional campaigns to generate interest in spa treatments and services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Customer Service Representative
Million Air
Moses Lake
05.2023 - 01.2024
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Was 1st impression to all our private flying customers. "Ladies and gentlemen, serving ladies and gentlemen."
Flight Attendant
Trans World Airlines
JFK, STL, And LAX
08.1986 - 06.1991
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Dealt with mechanical and passenger emergencies according to standards.
- Delivered onboard customer service including food and beverage service.
- Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
- Worked with air marshals, airport security, and ground personnel to remove unruly passengers.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Adhered to company policies regarding security measures and protocol at all times.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Inventoried aircraft amenities and completed order list for turnaround.
- Completed paperwork related to passenger manifests accurately after each flight.
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
- Kept cabin neat, clean and professional in appearance.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Verified boarding passes and passports for all passengers.
- Offered help with connecting flights or ground transportation upon arrival at destination airport.
Education
Corporate And Leisure Travel Agent - Sabre System
World Travel Agent Academy
Chapman CA09-1992
Associate of Arts - Business Administration And Management
Bellevue College
Bellevue, WA01-1986
Skills
- Facility maintenance
- Upselling services
- Spa operations
- Staff management
- Promotional events
- Employee training
- Budget planning
- Market trend awareness
- Financial management
- Marketing tactics
- Cash flow optimization
- Team oversight
Affiliations
Always being a very creative person, I started a small home business of designing cowboy hats, jeans and jackets. I love cooking, singing and being outside by any water. Dabble in gardening, painting, and writing. Always something new to learn.
Certification
After passing my backgrounds and required training, I was sworn in this week as a Guardian ad Litem/Court Appointed Special Advocate for the Sate of Washington Juvenile Court. I wil work tirelessly for my parent's and children with reunification as our #1 goal. Although I know this will be challenging at times, I am looking forward to being piece of change and positivity for families.
Timeline
Customer Service Representative
Million Air
05.2023 - 01.2024
Medical Spa Owner
Asava Medi Spa And Wellness Center
02.2013 - 01.2025
Flight Attendant
Trans World Airlines
08.1986 - 06.1991
Corporate And Leisure Travel Agent - Sabre System
World Travel Agent Academy
Associate of Arts - Business Administration And Management
Bellevue College
Similar Profiles
Jessica J. DiGiovineJessica J. DiGiovine
Practice Manager at Abington Center Medi SpaPractice Manager at Abington Center Medi Spa
Christine WoodChristine Wood
Practice Administrator at GBR Plastic Surgery and Salt Spa & Wellness CenterPractice Administrator at GBR Plastic Surgery and Salt Spa & Wellness Center
Noah AcklandNoah Ackland
Aesthetic Coordinator/ Social Media coordinator at Skin Esteem Med Spa and Wellness CenterAesthetic Coordinator/ Social Media coordinator at Skin Esteem Med Spa and Wellness Center