Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heidi Williams

Lineville,AL

Summary

Highly motivated professional with diverse experiences in office administration, substitute teaching, customer service, coaching, bookkeeping, and money management. Seeking a position that will utilize acquired skills and work ethic in a non-food service setting. Punctual and honest employee with a solid background in money handling, satisfying customers with exceptional service. Utilizes slow periods effectively to stay on top of daily chores while actively seeking opportunities to help the team improve service and reduce waste.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Chef/ Cashier/ Prep Cook

Wharf Casual Dining
01.2025 - Current
    • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
    • Greeted customers entering store and responded promptly to customer needs.
    • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
    • Welcomed customers and helped determine their needs.
    • Worked flexible schedule and extra shifts to meet business needs.
    • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
    • Placed orders to restock items before supplies ran out.
    • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
    • Handled and stored food to eliminate illness and prevent cross-contamination.
    • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Kitchen Manager/Chef/ Cashier

Sassy's Convenience Store
04.2024 - 01.2025
    • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
    • Addressed customer needs and made product recommendations to increase sales.
    • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
    • Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
    • Monitored line processes to maintain consistency in quality, quantity, and presentation.
    • Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
    • Greeted customers entering store and responded promptly to customer needs.
    • Worked flexible schedule and extra shifts to meet business needs.
    • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
    • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
    • Helped customers complete purchases, locate items, and join reward programs.
    • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
    • Processed both cash and card purchases and returns.
    • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
    • Restocked and organized merchandise in front lanes.
    • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
    • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.

Lead/Paint Line Loader/Safety Regulator/Mentor

Wellborn Cabinets
01.2017 - 01.2023
    • Monitored over 30 employees' proper use of PPE.
    • Mentored new employees, assisting them with job skill acquisition and evaluating their performance and attendance for their first 90 days.
    • Sorted, labeled, and loaded all materials associated with the paint line, handling pieces that reached up to 9 feet tall and weighed up to 20 lbs.
    • Assisted in training new employees, providing guidance on proper techniques and procedures for line loading tasks.
    • Supported team members in achieving daily production goals through effective communication and collaboration.
    • Operated equipment while observing standard safety procedures.

Office Administrator/Teacher/Coach/Mentor/Project Manager

Center Stage Performing Arts
01.2018 - 01.2022
  • Managed payroll, employee relations, and scheduling.
  • Handled student enrollment and sent out monthly invoices, collected tuitions.
  • Scheduled cheer camps, competitions, public appearances, and dance expos.
  • Assisted in all aspects of 5+ competition cheerleading squads consisting of 75+ students.
  • Managed all social media pages, including Facebook, Instagram, Tik Tok, and Twitter.
  • Provided customer service by answering questions, solving issues, and connecting students to classes.
  • Oversaw an after-school day camp for 10-15 students aged 5-15.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Some College (No Degree) - Early Childhood Development

Gadsden State Community College
Anniston, AL

High School Diploma - undefined

Lineville High School
Lineville, AL
01.2005

Skills

  • Excellent communication skills
  • Strong time management skills
  • Detail-oriented
  • Proficient in managing challenging situations
  • Ability to successfully multitask
  • Skilled in customer service and customer relations
  • Kitchen management
  • Food presentation
  • Kitchen equipment operation
  • Team collaboration
  • Cash handling
  • Patience and empathy
  • Work ethic and integrity
  • Reliability and punctuality

Certification

  • Certified Forklift Operator
  • Certified Pallet Jack Operator

Timeline

Chef/ Cashier/ Prep Cook

Wharf Casual Dining
01.2025 - Current

Kitchen Manager/Chef/ Cashier

Sassy's Convenience Store
04.2024 - 01.2025

Office Administrator/Teacher/Coach/Mentor/Project Manager

Center Stage Performing Arts
01.2018 - 01.2022

Lead/Paint Line Loader/Safety Regulator/Mentor

Wellborn Cabinets
01.2017 - 01.2023

High School Diploma - undefined

Lineville High School

Some College (No Degree) - Early Childhood Development

Gadsden State Community College

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Heidi Williams