Heidi Willits
Bentonville,AR
Summary
Successful instructional designer offering six years of experience in demanding environments focused on producing cutting-edge designs in childhood, commercial, and adult education settings. Skilled in directing development with a creative and performance-oriented approach. Well-organized and customer-focused with proven skills in project management and team leadership.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Instructional Developer
National Guard Professional Education Center
01.2022 - Current
- Enhanced user experience by developing and implementing educational strategies and courseware content.
- Collaborated with subject matter experts to develop accurate, engaging, and effective learning materials for diverse audiences.
- Enhanced curriculum quality by conducting thorough research and incorporating best practices in instructional design.
- Streamlined the course development process through the implementation of project management tools and techniques.
- Evaluated existing curricula and identified areas for improvement, ultimately leading to increased learner satisfaction.
- Developed customized learning experiences by incorporating multimedia elements, interactive activities, and real-world examples.
- Trained instructors on how to effectively implement new curricular materials, resulting in a more cohesive educational experience for students.
- Promoted accessibility and inclusivity in course content by adhering to universal design principles and accommodating diverse learning needs.
- Integrated feedback from learners and stakeholders into iterative revisions of course content, enhancing its overall effectiveness over time.
- Optimized instructional materials by routinely analyzing learner data and adjusting content based on emerging trends or gaps in understanding.
- Implemented innovative technological solutions that facilitated greater engagement among learners while also increasing productivity within the team.
- Delivered top-quality training documentation, manuals and tools addressing needs of specific specialist groups.
- Designed course materials and supported implementation utilizing the ADDIE process.
- Develop, and edit virtual smartbook textbooks, produce measurable knowledge checks, quizzes, tests, practical exercises, create video and illustrated content, presentations, job aids, handouts, activities, training guides, lesson plans, facilitator guides, and student guides.
Mortgage Loan Officer
Primary Residential Mortgage
12.2020 - 01.2022
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Organized educational seminars for prospective homebuyers, increasing company visibility in the community.
- Conducted thorough market research to identify new business opportunities within target demographics.
- Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
Writer
Freelance
03.2020 - 12.2020
- Enhanced client satisfaction by delivering high-quality written content tailored to specific industries and target audiences.
- Developed engaging articles for online publications, resulting in increased readership and social media shares.
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
- Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
- Produced compelling marketing collateral that effectively communicated brand messaging and value propositions.
Creative Director
Eloquent Signs
03.2018 - 03.2020
- Enhanced brand recognition by developing innovative marketing campaigns and visually compelling designs.
- Streamlined creative processes for improved efficiency and team productivity.
- Trained and onboarded staff members, fostering professional growth and enhancing overall team capabilities.
- Led cross-functional teams to deliver high-quality creative assets on time and within budget constraints.
- Collaborated with stakeholders to define project vision and ensure alignment with business goals.
- Developed comprehensive style guides to maintain brand consistency across all channels.
- Drove innovation by staying current on industry trends and incorporating new ideas into design work.
- Improved internal communication by designing visually engaging presentations and collateral materials.
- Negotiated contracts with vendors and suppliers to establish timely delivery of materials and achieve mutually beneficial agreements.
Office Administrator and Educator
Department Of Defense Education Activity - Europe
04.2015 - 01.2018
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Organize and implement all travel, bill correctly to the government, organize and set up all seminars and trainings.
- Provide consultation to all team members and support, create and distribute schedules, newsletters, updates, training materials, and interdepartmental communications internationally.
- Coordinated and worked with students K-5th grade going from classroom to classroom aiding students and teachers and working one-on-one with students
teaching them in all subjects. - Recorded observations and reports of special needs children and reported to Medical Defense
- Developed, organized, and taught individualized lessons.
Education
Bachelor of Arts - Creative Writing And English
Southern New Hampshire University
Hooksett, NH05.2020
Skills
- Project Management
- Creative and Technical Writing
- User Experience Design
- Adobe Creative Suite
- Office 365 Suite
- Video, Photo, and Audio Editing
- Adult Learning Theories
- Communication and Collaboration
Certification
Certified Training Developer, National Guard Professional Education Center, 2022
Additional Information
Owner and Photographer, Willits & Co.
I regularly book weddings around the world and have shot in the UK, CA, WA, OR, AR, MO, & FL
Timeline
Instructional Developer
National Guard Professional Education Center
01.2022 - Current
Mortgage Loan Officer
Primary Residential Mortgage
12.2020 - 01.2022
Writer
Freelance
03.2020 - 12.2020
Creative Director
Eloquent Signs
03.2018 - 03.2020
Office Administrator and Educator
Department Of Defense Education Activity - Europe
04.2015 - 01.2018
Bachelor of Arts - Creative Writing And English
Southern New Hampshire University
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