Heidi Wilson
Knoxville,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
4
4
years of professional experience
Work History
Shift Manger
game time pizza
Andersonville, TN
01.2023 - 12.2024
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
General Manager
Dominos Pizza Inc.
Clinton, TN
01.2021 - 01.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Education
Dental Assisting
Ross Medical Education Center
Knoxville, TN09-2024
Skills
- Quality Assurance
- Equipment Troubleshooting
- Staff Development
- Supply Ordering
- Team Development
- Flexible Schedule
- Workplace Safety
- Hiring and Recruiting
- Cash Handling
- Decision-Making
- Schedule Management
- Opening and closing procedures
- Handling Customer Complaints
- Employee Training
- Inventory controls
- Sales Strategies
Timeline
Shift Manger
game time pizza
01.2023 - 12.2024
General Manager
Dominos Pizza Inc.
01.2021 - 01.2023
Dental Assisting
Ross Medical Education Center
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