Heidi Wollebaek
Payson,UT
Summary
Customer Service Representative recognized for exceptional productivity and efficiency in task execution. Skilled in communication, problem-solving, and time management, consistently facilitating seamless operations in dynamic customer service settings. Demonstrates strong listening, empathy, and patience to effectively meet customer needs, fostering positive relationships. Enhanced transaction times through strategic communication and organization, significantly boosting overall customer satisfaction.
Overview
8
8
years of professional experience
Work History
Cashier
Payson Market
Payson, UT
10.2024 - Current
- Greet customers and answer any questions they have about the store's products
- Accept payment transactions, including cash, checks, credit and debit.
- Explain our sales to promote upselling.
- Help customers find specific products, answer questions, and offer product advice.
Customer Service Representative
Gillette Heating & Air
Spanish Fork, Utah
07.2023 - 03.2024
- Supplied customers with correct information on products and services.
- Detected possibilities for promoting extra services suited to customer demands.
- Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
- Engaged in conversation with customers to understand their needs, resolve issues, and answer product questions.
Customer Service Representative
Vivint
Orem, Utah
03.2023 - 07.2023
- Answered customer inquiries via phone, email, and chat
- Provided accurate information regarding products and services
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
Customer Service Representative
Cox Automotive
South Jordan, Utah
10.2016 - 05.2018
- Answered customer inquiries via phone, email, and chat.
- Responded to customer inquiries with precise details about products and services.
- Enhanced client experience by effectively addressing issues with courteous and informed assistance.
- Communicated effectively with clients to understand needs and answer queries.
Education
Diploma -
Star Valley High School
Star Valley, Wyoming05-2004
Skills
- Time Management
- Sales Techniques
- Inbound & Outbound Calling
- Scheduling
- Payment Processing
- Customer Retention
- Multitasking
- Active Listening
- Empathy
- Attention to Detail
- Stress Management
- Critical Thinking
- Leadership
Timeline
Cashier
Payson Market
10.2024 - Current
Customer Service Representative
Gillette Heating & Air
07.2023 - 03.2024
Customer Service Representative
Vivint
03.2023 - 07.2023
Customer Service Representative
Cox Automotive
10.2016 - 05.2018
Diploma -
Star Valley High School
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