Heidi Wood
Plant City
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ACE Specialist/Support Specialist
ACE
07.2022 - Current
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Actively contributed to project-based initiatives aimed at enhancing the overall quality of products and services offered by the company.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Provided reporting for forecast analysis and reporting in support of decision-making.
Home Depot Distribution Support
Home Depot
07.2021 - 07.2022
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Home Depot Pro Account Management
Home Depot
03.2017 - 07.2021
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed strong communication and organizational skills through working on group projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified cost-saving opportunities, implementing process improvements to increase efficiency and reduce expenses.
- Identified issues, analyzed information and provided solutions to problems.
HD Equipment Specialist
Home Depot
03.2017 - 07.2021
- Documented service and repair procedures accurately and completely and submitted monthly reports to manager.
- Inspected and checked outgoing orders for quality control.
- Collaborated with cross-functional teams to develop customized solutions for unique equipment challenges.
- Maintained safe work environment and adhered to privacy regulations.
- Diagnosed complex mechanical problems, utilizing specialized tools and expert knowledge to facilitate effective resolutions.
Education
Associate of Science - Criminal Science
Rasmussen University
Brandon, FL2021
ZEPHYRHILLS HIGH SCHOOL
2017
Skills
- Quality Assurance
- Audit reporting
- Process Analysis
- Conflict Resolution
- Analytical Thinking
- Multitasking
- Logistics Coordination
Accomplishments
- Strong Communication
- Supply Chain Distribution
- SEO
- Problem-Solving
- Digital Literacy
- Sales
- Relationship-Building
Certification
SEO certification (HubSpot)
Digital Marketing certification (HubSpot)
Timeline
ACE Specialist/Support Specialist
ACE
07.2022 - Current
Home Depot Distribution Support
Home Depot
07.2021 - 07.2022
Home Depot Pro Account Management
Home Depot
03.2017 - 07.2021
HD Equipment Specialist
Home Depot
03.2017 - 07.2021
Associate of Science - Criminal Science
Rasmussen University
ZEPHYRHILLS HIGH SCHOOL
SEO certification (HubSpot)
Digital Marketing certification (HubSpot)
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