Heidi Zhang
Chicago,IL
Summary
Versatile and results-oriented professional with a robust background as an Office Manager at RM INTER INC and entrepreneurship in the hospitality and retail sectors. Excelled in office administration and staff management, significantly enhancing operational efficiency. Demonstrated exceptional organizational skills and a commitment to outstanding customer service, fostering strong client relationships and a positive work environment.
Overview
18
18
years of professional experience
Work History
Office Manager
RM INTER INC
08.2018 - 09.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Restaurant Owner
Self-employeed
04.2010 - 06.2016
Gift Shop Owner
Self-employeed
07.2006 - 02.2012
Education
GED -
Harold Washington
Chicago, ILSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Administrative support
- Scheduling and calendar management
- Payroll processing
- Document management
- Payroll and budgeting
- Clerical support
- Account reconciliation
- Credit and collections
- Relationship building
- Mail handling
- Scheduling
- Scheduling coordination
- Inventory control
- Staff management
- Employee supervision
- Operations management
- Human resources
- Staff hiring
- Conflict management
- Supply management
- Administrative oversight
- Employee training
- Training and coaching
- Documentation and control
- Policy implementation
- Workflow optimization
- Expense reporting
- Team supervision
- Staff training
- Event coordination
- Report preparation
- Business administration
- Facility management
- Workflow planning
Languages
Chinese (Cantonese)
Timeline
Office Manager
RM INTER INC
08.2018 - 09.2024
Restaurant Owner
Self-employeed
04.2010 - 06.2016
Gift Shop Owner
Self-employeed
07.2006 - 02.2012
GED -
Harold Washington
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