HEIDI C TAYLOR
Grand Haven,MI
Summary
ENTERPRISE ACCOUNT MANAGER - SALES- Dedicated and highly motivated professional with a strong background in New Business Development, Management of Enterprise Accounts and Sales. Possesses years of successful experience implementing effective strategies globally and facilitating profitable relationships with a wide range of customers, distributors, key business partners, and OEM's. Consistently recognized for outstanding contributions to the bottom line and solid reputation for achieving specified growth and revenue goals. Commended for communication skills, organization, and priority management. Knowledgeable on CRM/ERP/SALESFORCE, Database Management Programs, Microsoft Office Programs, Outreach and Reporting with a willingness to learn new & enhanced programs.
Overview
26
26
years of professional experience
Work History
Enterprise Account Manager
Xometry
08.2023 - Current
- Account Executive III core responsibilities
- Asked appropriate questions to identify prospects' needs and pinpoint solutions for best fit.
- Articulated and demonstrated product concepts and offerings to clients in easily understandable terms.
- Built relationships with customers and community to establish long-term business growth.
- Enterprise Key Account Management for Fortune 100 & Fortune 500 Companies.
- Generated new contacts through networking and cold calling (LinkedIn Navigator & Zoom Info).
- Managed accounts to retain existing relationships and grow share of business.
- Prepared sales presentations for clients showing success and credibility of products.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Account Executive III - Emerging Enterprise
Xometry
09.2022 - 08.2023
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication via email blasts, inbound and outbound calls, and outreach (Minimum 50/Day) - (Promoted to above position).
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Delivered informative presentations to potential clients, showcasing unique value of products or services offered.
- Developed solid pipeline of prospects through diligent research and targeted outreach efforts.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Streamlined account management processes for increased efficiency and improved client retention rates.
Strategic Global Account Manager
Renishaw Fixturing, Solutions, LLC
01.2012 - 09.2022
- R&R Fixures, LLC was a family owned business that specialized in Custom & Modular Fixturing solutions for Coordinate Measuring Machines & Vision System applications for Quality Control ranging from medical to aerospace.
- Company was purchased by Renishaw in 2012 and continues to grow product through innovation.
- Account Manager for Renishaw Subsidiaries Globally. Worked closely with Engineering, Global Sales Team, and Customers on solutions for holding parts to be measured for Inspection (Quality Control).
- Primary point-of-contact throughout all stages of the Project including initial calls, quotation, design, shipping details, and follow-up.
- Customer support & data management on all Projects with attention to detail & problem solving.
Metrology Fixturing Specialist - OEM
R&R Fixtures, LLC
01.2018 - 01.2021
- Managed Global Key OEM Account (Promoted to above position).
- Planned and implemented technical expertise for product line, including software, and served as primary point of contact for all phases of Sales.
- Executed strategies to increase sales and improved market growth for North America, Canada, and Mexico.
- Responsible for creating long-term business development plans, produced accurate forecasts (pipeline management).
- Participated in events and trade shows, and monitored industry and market trends.
- Supported various distribution channels of resellers to our Key Account, facilitated deliveries, and helped ensure overall customer satisfaction.
- Consistently achieved revenue targets and growth objectives.
Distributor Sales & Services
R&R Fixtures, LLC
01.1999 - 01.2018
- Managed Distributors and OEMs for North America (Promoted to the above position).
- Responsible for top 5 Distributors and OEMs.
- Coordinated projects & training along with documents for successfully selling product line.
- Conducted trainings & attended events and Trade Shows.
- Recognized for performance skills and growth and promoted to roles of increased accountability.
Education
Muskegon Community College
Muskegon, MISkills
- Adaptability and Flexibility
- Distributor/OEM Management
- Effective Customer Communication
- Events & Trade Shows
- Forecasting & Reporting
- Fortune 100 & 500 Account Management
- Microsoft Office Skills (Word, Excel, Powerpoint, Outlook, and related program)
- New Business Development
- Organizational Systems
- Pipeline Management
- Problem Solving
- Product Demonstrations
- Sage (ACT, CRM, and ERP) Proficiency
- Site Visits
- Salesforce Proficiency
- Sales Presentations
- Strategic Account Development
- Systems & Solutions
- Technical Understanding
- Training & Team Building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"A full life can't be a series of forgotten days. If you're not happy change. Show fears. Take a chance. Later is not guaranteed. Life is not meant to live later."
Timeline
Enterprise Account Manager
Xometry
08.2023 - Current
Account Executive III - Emerging Enterprise
Xometry
09.2022 - 08.2023
Metrology Fixturing Specialist - OEM
R&R Fixtures, LLC
01.2018 - 01.2021
Strategic Global Account Manager
Renishaw Fixturing, Solutions, LLC
01.2012 - 09.2022
Distributor Sales & Services
R&R Fixtures, LLC
01.1999 - 01.2018
Muskegon Community College
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