HEIDI HARO HARO
Black Hawk, VOLGA,SD
Summary
A visionary executive business professional offering strength in communications and business relationships with over 10 years in leadership within Higher Education and Managed Services and 25 years in the service industry. ORE QUALIFIC ATIONS & STRENGTHS Professionally skilled in strategic leadership including overall vision, planning and direction Oversight of financial planning, implementation, and revenue growth Results driven with a focus on team development, guest satisfaction and client loyalty Highly adaptable with the ability to lead diverse environments.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
SR. DIRECTOR OF DINING SERVICES/DISTRICT PARTNER
South Dakota State University, Aramark
- Multi-unit and multi-profit centers at a 12,700 student State Land Grant University with over 4000 mandatory meal plans and 15 million in revenue
- 10 national retail brands, 6 proprietary/local retail brands, 2 C-stores, residential dining and catering
- 16,700 seat Division I Stadium with a 1500 guest club level, 240 person loge level, 29 suites and 62 POS in concessions
- Oversight of 500 employees and 15 salaried managers
- Direct the finance department and all P&L responsibilities including forcasting
- Marketing oversite
- Hiring and retention oversite
- Meal plan services and design
- New project development
- Strategic planning and implementation
- Contract negotiations
- Client loyalty and welfare
- Managed local liquor license and alcohol compliance.
- Strengthened controls to minimize waste and reduce costs.
DIRECTOR OF OPERATIONS
South Dakota State University
10.2013 - 01.2017
- 10 National brands, 6 Proprietary and local brands, 2 C-stores, residential dining
- On and off site catering and Presidential catering
- Opened new 16,700 seat Division I Stadium with a 1500 guest club level, 240 person loge level, 29 suites and 62 POS concessions operation
- Oversight 500 employees and 13 salaried managers
- Led Marketing and Hiring teams
- Executed financial analysis, projections and goal planning of 14 million.
- Defined, implemented and revised operational policies and guidelines.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
DIRECTOR OF DINING SERVICES/GENERAL MANAGER
Southwest Minnesota State University, Aramark
12.2011 - 10.2013
- 8,500 student State University with 1800 Mandatory meal plans, 3 National brands, 2 Proprietary and local brands, 2 C-stores, residential dining , and catering
- 3000 seat Division II Stadium with 8 suites and 18 POS in concessions
- Hired, trained and directed team of 225 dining services professionals in collective bargaining agreement.
- Directed finance and P&L responsibilities of 6 million
- Strategic planning and implementation
- Marketing
- Meal plan services and design
- New projects management
- Contract negotiation and client welfare.
- Increased kitchen efficiency by streamlining processes, reducing waste and mentoring team members on proper procedures
DIRECTOR OF DINING SERVICES/GENERAL MANAGER
Mount Marty College, Aramark
03.2008 - 12.2011
- 400 Mandatory meal plans, 1 National brand, C-store, Residential dining, and catering
- Finance and P&L responsibilities of 1 million
- Marketing
- Meal plan design
- Contract negotiations
- Strategic alignment
- Client welfare.
- Hired, trained and directed 50 person team of dining services professionals.
PRODUCTION SUPERVISOR
University of Arkansas; Compass Group Chartwells
01.2007 - 05.2007
- RESIDENTIAL & CATERING
- Insure production standards were maintained for a 2500 meal a day dining hall.
- Maintain policies and procedures
- Control costs
- Improve performance
- Prepare reports
- Responsible for safety, quality, and compliance
- Work with campus farm to source local produce
- Utilized lean practices to balance workflow and alleviate redundancy.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays.
- Boosted production throughput and quality by revamping procedures and monitoring strategies.
Education
Bachelor of Arts - Business Administration And Management
Spring Arbor University
Spring Arbor, MI 05.1986 - 05.1990
Bachelor of Arts - Social Sciences
Spring Arbor University
Spring Arbor, MI 05.1986 - 05.1990
Skills
Strategic planning
undefinedAffiliations
ServSafe Certified Trainer/Proctor TIPS Certified
Water Aerobics Instructor- South Dakota State University, Past Chair - Brookings Chamber of Commerce, WILL- Women and Leadership and Learning
Ambassador - Brookings Chamber of Commerce
Past Chair - ATLAS Non-Profit Adult Mentoring and Counseling Program
Board Member - BARAH Brookings Area Human Resource Association
Committee Member – Food Insecurity Committee, South Dakota State University
Advisory Board Member– Environment Stewardship and Sustainability Advisory Board, South Dakota State University
Board Member – Student Affairs Diversity and Inclusion Committee
Board Liaison – UFSAC, South Dakota State University
Leadership Team - Gracepoint Wesleyan Church
Timeline
DIRECTOR OF OPERATIONS
South Dakota State University
10.2013 - 01.2017
DIRECTOR OF DINING SERVICES/GENERAL MANAGER
Southwest Minnesota State University, Aramark
12.2011 - 10.2013
DIRECTOR OF DINING SERVICES/GENERAL MANAGER
Mount Marty College, Aramark
03.2008 - 12.2011
PRODUCTION SUPERVISOR
University of Arkansas; Compass Group Chartwells
01.2007 - 05.2007
Bachelor of Arts - Business Administration And Management
Spring Arbor University
05.1986 - 05.1990
Bachelor of Arts - Social Sciences
Spring Arbor University
05.1986 - 05.1990
SR. DIRECTOR OF DINING SERVICES/DISTRICT PARTNER
South Dakota State University, Aramark
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