Heidi Jo Zank
Eau Claire,WI
Summary
Overview - More than 10 years customer service and customer service management experience. Committed to continuous and focused improvement of self, colleagues, and team members. Areas of expertise include: Optimum Customer Service, Improved Retention and Morale Cultivate, Client Base Recruiting, Top Tier Talent Strategic Planning, Budgeting/Record, Keeping Conflict Management and resolution, Synergistic relationship building, Facilities Management, Computer/POS Scanning Use Detail-oriented and organized, Asset Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
14
14
years of professional experience
Work History
Asset Manager
Landmark Company
Eau Claire, WI
11.2021 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
Assistant Property Manager
Investment Realty
Eau Claire, WI
07.2019 - 11.2021
- Managing over 1200 tenants. Including Residential and Commercial
- Work closely with property managers, tenants, and others to oversee all aspects of building's maintenance and occupancy.
- Processes new tenant applications, addresses and resolves tenant issues and complaints, oversees any necessary construction, assists in marketing properties, and manages financial aspects of business.
Scheduler/Prior Authorization
Pain Clinic Of Northwestern Wisconsin
Eau Claire, WI
07.2018 - 07.2019
- Schedules patients and visitors, enter insurance information, communicate with providers, and assist patients with medical and non-medical concerns, make positive first impressions on any patient utilizing health services whether on the phone or in person.
- Sending prior authorizations for surgical and non-surgical procedures.
Patient Service Representative
Prevea Work Med, EPIC Super
Eau Claire, WI
04.2016 - 07.2018
- Greet, instructs, direct and schedules patients and visitors, enter insurance information, communicate with providers, and assist patients with medical and non-medical concerns, make positive first impressions on any patient utilizing our health services whether on the phone or in person.
Guest Service Supervisor
Holiday Inn Express and Suites
Lake Hallie, WI
08.2010 - 12.2015
- Guest Services, Guest Relations, Customer Service, Prepare reservations, Switchboard operation, Billing, Staff communication, filling in for absent employees, training new employees, group sales.
Education
General Diploma -
Chippewa Falls High School
Chippewa Falls, WI08.1999
Skills
- HUD and RD Certified
- Fair Housing Certificate
- Tenant Issue Resolution
- Application Process Proficiency
- Budgeting
- Property Management
- Scheduling
- Filing
- Appointment Scheduling
- Staff Management
- Appointment Setting
- Leasing
- Issue Escalation
- Property tours and inspections
- Eviction Procedures
- Fair housing mandates
- Tenant and eviction laws
- Multi-family property management
- Compliance Monitoring
- Property Showing
- Tenant Eligibility Determination
Additional Information
- United States Navy - Honorable Discharge
- Awards - Navy and Marine Corp Achievement, Medal Flag Letter of Accommodation from RAMD McArthur, Armed Forces Expeditionary Medal, National Defense Service Medal
- Notary Public
Timeline
Asset Manager
Landmark Company
11.2021 - Current
Assistant Property Manager
Investment Realty
07.2019 - 11.2021
Scheduler/Prior Authorization
Pain Clinic Of Northwestern Wisconsin
07.2018 - 07.2019
Patient Service Representative
Prevea Work Med, EPIC Super
04.2016 - 07.2018
Guest Service Supervisor
Holiday Inn Express and Suites
08.2010 - 12.2015
General Diploma -
Chippewa Falls High School