Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Heidi Jo Zank

Eau Claire,WI

Summary

Overview - More than 10 years customer service and customer service management experience. Committed to continuous and focused improvement of self, colleagues, and team members. Areas of expertise include: Optimum Customer Service, Improved Retention and Morale Cultivate, Client Base Recruiting, Top Tier Talent Strategic Planning, Budgeting/Record, Keeping Conflict Management and resolution, Synergistic relationship building, Facilities Management, Computer/POS Scanning Use Detail-oriented and organized, Asset Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

14
14
years of professional experience

Work History

Asset Manager

Landmark Company
11.2021 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.

Assistant Property Manager

Investment Realty
07.2019 - 11.2021
  • Managing over 1200 tenants. Including Residential and Commercial
  • Work closely with property managers, tenants, and others to oversee all aspects of building's maintenance and occupancy.
  • Processes new tenant applications, addresses and resolves tenant issues and complaints, oversees any necessary construction, assists in marketing properties, and manages financial aspects of business.

Scheduler/Prior Authorization

Pain Clinic Of Northwestern Wisconsin
07.2018 - 07.2019
  • Schedules patients and visitors, enter insurance information, communicate with providers, and assist patients with medical and non-medical concerns, make positive first impressions on any patient utilizing health services whether on the phone or in person.
  • Sending prior authorizations for surgical and non-surgical procedures.

Patient Service Representative

Prevea Work Med, EPIC Super
04.2016 - 07.2018
  • Greet, instructs, direct and schedules patients and visitors, enter insurance information, communicate with providers, and assist patients with medical and non-medical concerns, make positive first impressions on any patient utilizing our health services whether on the phone or in person.

Guest Service Supervisor

Holiday Inn Express and Suites
08.2010 - 12.2015
  • Guest Services, Guest Relations, Customer Service, Prepare reservations, Switchboard operation, Billing, Staff communication, filling in for absent employees, training new employees, group sales.

Education

General Diploma -

Chippewa Falls High School
Chippewa Falls, WI
08.1999

Skills

  • HUD and RD Certified
  • Fair Housing Certificate
  • Tenant Issue Resolution
  • Application Process Proficiency
  • Budgeting
  • Property Management
  • Scheduling
  • Filing
  • Appointment Scheduling
  • Staff Management
  • Appointment Setting
  • Leasing
  • Issue Escalation
  • Property tours and inspections
  • Eviction Procedures
  • Fair housing mandates
  • Tenant and eviction laws
  • Multi-family property management
  • Compliance Monitoring
  • Property Showing
  • Tenant Eligibility Determination

Additional Information

  • United States Navy - Honorable Discharge
  • Awards - Navy and Marine Corp Achievement, Medal Flag Letter of Accommodation from RAMD McArthur, Armed Forces Expeditionary Medal, National Defense Service Medal
  • Notary Public

Timeline

Asset Manager

Landmark Company
11.2021 - Current

Assistant Property Manager

Investment Realty
07.2019 - 11.2021

Scheduler/Prior Authorization

Pain Clinic Of Northwestern Wisconsin
07.2018 - 07.2019

Patient Service Representative

Prevea Work Med, EPIC Super
04.2016 - 07.2018

Guest Service Supervisor

Holiday Inn Express and Suites
08.2010 - 12.2015

General Diploma -

Chippewa Falls High School

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Heidi Jo Zank