Summary
Overview
Work History
Education
Skills
Community Engagement Committees
Awards
Quote
Work Availability
Software
Timeline
AdministrativeAssistant
Heidi Walsh

Heidi Walsh

Knoxville,TN

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement, boost performance, and streamline operations to decrease costs and promote organizational efficiency.

Overview

20
20
years of professional experience

Work History

5th Grade Lead Teacher

Knox County Schools
08.2009 - Current
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
  • Collaborated with teachers and therapists to develop individualized educational plans for each student, implement behavior modification strategies, resulting in improved self-regulation and classroom participation among students, ensuring optimal progress.
  • Promoted a positive classroom environment by establishing clear expectations and fostering mutual respect among students.
  • Organized field trips that aligned with curriculum objectives, enhancing student understanding of real-world applications of learned concepts.
  • Continuously improved teaching skills by attending professional development workshops, conferences, and seminars related to education trends and best practices.
  • Developed strong rapport with students, parents, and staff by maintaining open lines of communication and demonstrating empathy and understanding.
  • Monitored student progress through ongoing assessments, providing timely feedback and adjusting instructional strategies as needed.
  • Coordinated extracurricular activities such as clubs or committees to promote student engagement beyond the classroom setting.
  • Served as a mentor for new teachers, providing guidance on best practices in teaching methods and classroom management techniques.
  • Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.

Logistical Project Manager

Dancers Studio
  • Developed and implemented a training strategy with corresponding curriculum to achieve organization's goals
  • Planned, coordinated, and executed 4-6 annual events, including vendor management, marketing promotions, and event itineraries
  • Heavily contributed as a valuable team member in the collaborations of curriculum development for department trainings
  • Used critical thinking to break down problems, evaluate solutions, and make decisions
  • Planned and executed meetings to connect organizational representatives, community members, and clients
  • Created and maintained databases to track and record customer data for >300 families
  • Developed strategies and goals to streamline and improve studio logistics, billing and ticket sales, and enrollment
  • Drafted correspondence and other documents for Director in company's voice
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of staff
  • Supported company leaders by scheduling appointments, organizing itineraries, and event planning
  • Designed and managed website, social media, and scheduling/billing platforms

Residential Coordinator

Sertoma Center
  • Managed up to 24 residential homes which included: inspections of independent living situations, home safety, vocational opportunities, medical appointments, administration of medications, scheduling, and training
  • Provided leadership, training, mentorship, guidance, and support to direct-support personnel
  • Worked with clients and stakeholders to improve life choices and maximize benefits of programs
  • Provided ongoing case monitoring and evaluation to formulate and update care plans
  • Monitored program performance and outcomes for successful delivery of services based on state regulations
  • Maintained daily records of client care by documenting visits and interviews, preparing reports of evaluations, and determined needed and relevant interventions based on each client's cognitive abilities and needs
  • Provided opportunities for adults with intellectual disabilities to find satisfaction in life well lived, through work and friendship, service programming, and operational guidelines to meet residents' needs and preferences
  • Supervised and mentored staff and residents to promote safety following organization and state guidelines
  • Planned and organized social and educational activities to promote community building and personal relationships between clients and staff.

Dispatcher, Billing, & Customer Service

KAG Logistics (formerly Kenan Transport)
  • Managed schedules for >25 driver, ensuring timely local and regional fuel deliveries
  • Maintained efficient communication between drivers and clients, boosting client satisfaction
  • Create and maximize capacity by ensuring productive use of all assets, equipment and drivers
  • Executed billing and invoicing tasks and recorded information in company databases
  • Interacted with our approved service providers in arranging local and Domestic truck shipments, meeting and maintaining good customer service and relationships with suppliers.

Education

Educational Specialist (Ed.S.) - Curriculum and Instruction

Lincoln Memorial University

Master of Arts - Post Baccalaureate K-6

Johnson University

Bachelor of Arts - Communication, Media, and Theatre

Northeastern Illinois University

Skills

  • Excellent Interpersonal & Communication Skills
  • Advanced Problem-solving/Critical Thinker
  • Project Management, Planning, and Development
  • Meeting facilitation
  • Coaching & Mentoring
  • Data Review & Analysis
  • Logistics Management
  • Excellent Writing & Presentation Skills
  • Work Planning and Prioritization
  • Customer relations specialist

Community Engagement Committees

  • Special Events Committee, Christenberry Elementary School (2014 - Present)
  • Mentor Team, Christenberry Elementary School (2016 - Present)
  • Cardinal Club/Safety Patrol Moderator, Christenberry Elementary School (2016 - Present)
  • Car Rider Dismissal Team Leader, Christenberry Elementary School (2012 - Present)
  • AED Team, Christenberry Elementary School (2018 - Present)
  • PTA President, Christenberry Elementary School (2015 - 2017)
  • Teacher's Advisory Committee, Knox County Schools (2014 - 2017)
  • Parent Advisory Committee, Knox County Schools (2014)

Awards

  • Teacher of the Year, Christenberry Elementary School 2023
  • Teacher of the Year, Christenberry Elementary School 2018
  • CPR Certified, American Red Cross
  • AED Certified, American Red Cross

Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

MS Office

Google Drive

Microsoft Teams

Canva

Airtable

Timeline

5th Grade Lead Teacher

Knox County Schools
08.2009 - Current

Educational Specialist (Ed.S.) - Curriculum and Instruction

Lincoln Memorial University

Master of Arts - Post Baccalaureate K-6

Johnson University

Bachelor of Arts - Communication, Media, and Theatre

Northeastern Illinois University

Logistical Project Manager

Dancers Studio

Residential Coordinator

Sertoma Center

Dispatcher, Billing, & Customer Service

KAG Logistics (formerly Kenan Transport)

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Heidi Walsh