Summary
Overview
Work History
Education
Skills
NMLS, Public Notary
Additional Information
Timeline
Volunteer

HEIDI L. BROWN

Tacoma,WA

Summary

Proactive and meticulous Bank Manager with over 34 years of experience in the Banking industry. Proficiencies in bank operations, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

33
33
years of professional experience

Work History

Assistant Manager

Heritage Bank NA
04.2019 - 02.2023
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Planned team-building exercises to increase employee performance and job satisfaction.

Assistant Manager

Bank Of America
07.1989 - 01.2019
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.

Education

No Degree - Liberal Arts And General Studies

Tacoma Community College
Tacoma, WA

High School Diploma -

Bellarmine Preparatory High School
Tacoma, WA
05.1987

Skills

  • Information Confidentiality
  • Time Management
  • Retail Operations Management
  • Sales and Marketing
  • Customer Service and Satisfaction
  • Quality Standards
  • Performance Tracking and Evaluations
  • Financial Management
  • Project Management
  • Staff Development

NMLS, Public Notary

NMLS #1896652

Additional Information

Thank you for taking a look at my resume. I look forward to hearing from you to discuss my experience and opportunities for a future with your company!

Timeline

Assistant Manager

Heritage Bank NA
04.2019 - 02.2023

Assistant Manager

Bank Of America
07.1989 - 01.2019

No Degree - Liberal Arts And General Studies

Tacoma Community College

High School Diploma -

Bellarmine Preparatory High School

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HEIDI L. BROWN