Heidi L Hernandez Sanchez
Las Vegas,United States
Summary
Highly motivated employee with a strong desire to take on new challenges. Possessing a solid work ethic, adaptability, and exceptional interpersonal skills, excels in building relationships and collaborating with others. With a proven track record of working effectively unsupervised, able to quickly master new skills and contribute to the success of any team or organization.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Bank of America
Las Vegas , NV
11.2017 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others
- Identified needs of customers promptly and efficiently.
- Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
customer service representative, Customer Sales Representative
Loans
Las Vegas, Nevada
08.2017 - 08.2017
- Explains contracts to customers thoroughly and ensures all necessary documents are completed
- Effectively find what customer needs are and find a solution
- Demonstrate ability in problem solving
- Knowledge of the Fair Debt Collection
- Excellent verbal and written skills
- Demonstrated ability in problem solving and negotiations
Education
WPM Expert -
Valley High School
Las Vegas, Nevada2012
Skills
- Inbound/Outbound Calls Expert
- Call Center Operations
- Conflict mediation
- Problem-solving abilities
- Excellent communication
- Great critical thinking skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Bank of America
11.2017 - Current
customer service representative, Customer Sales Representative
Loans
08.2017 - 08.2017
WPM Expert -
Valley High School