Heidimarie Bryant
Summary
Accomplished Office Manager with a proven track record at Home Hardware Center, enhancing team productivity by effective delegation and staff training. Expert in office administration and customer relationship management, demonstrating adaptability and a results-driven approach. Skilled in maintaining confidentiality and fostering positive vendor and customer relations.
Overview
6
6
years of professional experience
Work History
Office Manager
Home Hardware Center
02.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Coached new hires on company processes while helping manage employees to achieve maximum production.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Receiving Manager
Tractor Supply
05.2019 - 02.2020
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Enhanced warehouse organization for smoother operations and improved productivity.
- Optimized warehouse layout to maximize storage capacity while maintaining easy access for staff members.
- Enhanced performance of receiving dock associates through training, guidance and motivation.
- Implemented safety protocols to minimize workplace injuries and maintain a safe working environment for all employees.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
- Unloaded, sorted and stored incoming merchandise.
- Reduced product damage by establishing thorough inspection procedures during the receiving process.
- Conducted regular audits of warehouse inventory, ensuring accuracy and accountability within the team.
- Served as an opening manager, handled all money and deposits.
- Apply self where as needed for maximum sales floor assistance and customer service.
Assistant Manager
Factory Connection
09.2018 - 05.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Greene High School
Greene, NY06.2005
Skills
- Customer Service
- Mail handling
- Organizational Skills
- Office Administration
- Data Entry
- Office Management
- Staff hiring
- Customer Relations
- Excellent multi-tasking ability
- Clear oral/written communication
- Training and coaching
- Inventory Control
- Credit and collections
- Employee Training
- Adaptability
- Customer Relationship Management
Timeline
Office Manager
Home Hardware Center
02.2020 - Current
Receiving Manager
Tractor Supply
05.2019 - 02.2020
Assistant Manager
Factory Connection
09.2018 - 05.2019
High School Diploma -
Greene High School
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