HEIDI R. YOUNG
South Bend,IN.
Summary
Accomplished and energetic with a solid history of achievement in Customer Service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Administrative Management, strong analytical skills and leadership skills.
Overview
23
23
years of professional experience
Work History
Centralized Scheduling
Beacon Health System
South Bend , IN
11.2018 - Current
- Answered phone calls and messages for centralized scheduling /memorial, medical facility, scheduling appointments and handling patient inquiries
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Supported providers in outpatient medical office through coordinating all administrative operations
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Supported providers in outpatient medical office through coordinating all administrative operations.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Medical Office Receptionist
E Blair Warner Family Practice- Beacon
South Bend , IN
01.2017 - 11.2018
- Completed skilled administrative work to support all office staff and operational requirements.
- Enhanced office efficiency by handling 100+ callers per day.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Maintained records by recording, obtaining and updating personal and financial information.
- Accurately collected personal, billing and medical details for 115 patients per day.
- Aided with prescription refill requests.
- Reviewed and sent medical records to other physicians upon request.
- Entered procedure codes and diagnosis codes into medical billing software.
Registration Specialist
Beacon Health System - ER Elkhart
Elkhart, IN
02.2016 - Current
- Developed strong rapport with other medical professionals to foster quality and efficient patient care
- Documented all calls in reports detailing type of incident and course of treatment
- Consistently served as liaison between collecting agencies and medical facilities, developing professional relationships through quick problem resolution and response to questions
- Followed-up with insurance companies and individuals to resolve discrepancies
- Disseminated information to correct department, individual or outside location
- Entered patient insurance, demographic and health information into software and confirmed records
- Answered multi-line phone system and directed callers to requested personnel and departments
- Processed patient payments and scanned identification and insurance cards
Reception/ Administrative Assistant
Press Ganey Associates Inc
South Bend , IN
10.2015 - 01.2017
- Processed financial documents including contracts, expense reports and invoices
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
- Facilitated troubleshooting, maintenance and updates for office systems
- Arranged domestic and international travel, hotel and transportation needs for staff
- Facilitated working relationships with co-tenants and building management
- Coordinated meetings with other department managers and served as main liaison between department heads and executives
- Contacted customers via phone and email to confirm deliveries and follow up with inquiries
Phone Center/ Telephone Representative
Press Ganey Associates Inc.
South Bend, IN
01.2012 - 10.2015
- Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service on encounters with their stay at multiple hospitals
- Delivered single call resolutions and maintained customer satisfaction through quality servicing
- Explained technical concepts to diverse product users while maintaining pleasant disposition
- Enhanced junior team performance through mentoring
Youth Program Specialist
Youth Center Mountain Home AFB
Mountain Home, ID
05.2008 - 05.2011
- Identified early signs of emotional, developmental and health delays or problems in students and followed up with parents
- Created lesson plans in accordance with state curriculum and school-wide curriculum standards
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension
- Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences
- Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking
Dental Assistant
Dental Clinic Mountain Home Air Force Base, Mountain Home AFB
Mountain Home, ID
12.2001 - 06.2008
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
- Educated patients on postoperative care, including how to protect dental work and boost healing
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics
- Prepared bitewing, panoramic and periodical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment
- Prepared patients for oral surgeries, started IV's for oral surgeries, assisted dentist in oral surgeries. C
- Assistant with Oral surgeries
Education
High School Diploma -
Boise State University
Certified Home Day Care Assistant , 4H Certified Babysitter Training ,4-H Youth Development Program � Certified Dental -
Concord High School
Skills
- Insurance verification and billing
- Appointment scheduling, Patient Privacy
- Knowledgeable with Cerner, PHS, Star
- Dental office administration
- Oral surgery
- Dental radiography
- Strong communication skills
- Multi-line phone proficiency
- Office administration
- Dental and Medical terminology
- Time management
- Advanced clerical knowledge
- Infection control and aseptic procedures
- Quality assurance requirements
- Spreadsheet development
- Systems monitoring
- Behavior modification
- Account management
- Electronic Medical Records
Worked for 2 years Dental CLinic Lakenhealth AFB England
Achieved Red Cross Dental Assistant Certification by volunteering for 2 yrs at Lakenhealth AFB England.
Completed Air Force Certification for School-Aged Child Care 2 yrs
Completed Air Force Certification for Home School Aged Child Care 2 yrs
Completed Air Force Training with Behavior Health for School Age Children
Timeline
Centralized Scheduling
Beacon Health System
11.2018 - Current
Medical Office Receptionist
E Blair Warner Family Practice- Beacon
01.2017 - 11.2018
Registration Specialist
Beacon Health System - ER Elkhart
02.2016 - Current
Reception/ Administrative Assistant
Press Ganey Associates Inc
10.2015 - 01.2017
Phone Center/ Telephone Representative
Press Ganey Associates Inc.
01.2012 - 10.2015
Youth Program Specialist
Youth Center Mountain Home AFB
05.2008 - 05.2011
Dental Assistant
Dental Clinic Mountain Home Air Force Base, Mountain Home AFB
12.2001 - 06.2008
High School Diploma -
Boise State University
Certified Home Day Care Assistant , 4H Certified Babysitter Training ,4-H Youth Development Program � Certified Dental -
Concord High School
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