Heidi Rosa Oliveira

Perform a variety of support duties that facilitate the work of an interdisciplinary coordinated care, ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. Work in collaboration with the appropriate clinic, develop and maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Daily managed approximately 20 incoming calls, emails, and faxes.
• Schedule appointments.
• Keep tabs on medical records.
• Give doctors patient updates.
• Relaying messages to appropriate staff inside or outside of the unit.
• Help patients feel comfortable.
• Verifying provider orders in accordance with VHA national scheduling guidelines.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Strengthened communication skills through regular interactions with others.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.

Drove across-the-board improvements to efficiency and accuracy by interacting with Mass Health, Manager Care Organization, Supervisors and Third Parties. Collaborate, always, with other team player to solve problems that may occur related to health insurance.

• Managed approximately 30 to 40 incoming calls, emails, and faxes from customers, Third Parties, Mass Health and peers.
• Identify, by screening process, the documentation requirements for health application processing. Provide recommendations and guidelines, so that the health insurance application process is rapid and efficient.
• Create and maintain successful collaboration with registration and other departments in verifying health insurance coverage for patients.
• Maintain business contacts and liaison with outside groups and professional associations, such as Senior Home Health and Tuffs Senior, to keep company abreast of advancements and developments in the industry.
• Proficiently, assist patients in enrollment into insurance programs, Management Care Organization and select Primary Care Provider for various insurance including commercials.
• Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
• Processed eligibility and benefits verification and authorization requests.
• Followed up on denials, late payments, extensions and other special circumstances.
• Maintained high standards of customer service by building relationships with clients.
• Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
• Communicated effectively with members of operations, finance, and clinical departments.
• Acted as subject matter expert, answering internal, and external questions and inquiries.
• Ensured regulatory compliance through diligent monitoring of company practices and adherence to guidelines.
• Contributed to team performance by sharing industry knowledge and assisting colleagues in complex cases.
• Trained new hires on company policies and procedures, ensuring a seamless transition into the Insurance Specialist role.
• Maintained confidentiality of patient finances, records, and health statuses.
• Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
• Provided exceptional service to clients by guiding them through the claims process stepbystep.
• Supported underwriting department by meticulously reviewing applications for accuracy and risk assessment.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Educated clients on insurance policies and procedures.
• Analyzed customer needs to provide customized insurance solutions.
• Calculated premiums and established payment methods for sales.
• Tracked pending authorizations to resolve discrepancies and avoid revenue loss.

Coordinate a team of seven Inspectors, applicable to the performance and issuance of audit and attestation reports for non-issuers. My mission was to prepare the team to serve the public interest by developing and updating communicating comprehensive standards and practice guidance that enable our team to provide high-quality, objective audit and attestation services to non-issuers in an effective and efficient manner.

• Planning, performing risk management, and reporting on established activities between the government branches and contract audit assignments activities between the Federal Government and the Contractor.
• Reviewing standard audit programs and steps, as well as prior work papers, reports, guidance material, draft audit reports, and audit findings.
• I am also responsible for maintaining detailed audit working papers, which includes preparing schedules, summaries, and reconciliations as instructed. Additionally, I perform assigned audit steps, such as testing and examining contractor direct labor and material costs.
• My duties also involve verifying the accuracy of reports, records, and other documents against source documents like invoices, receipts, payroll slips, and other relevant records. I ensure that charges for materials and labor are appropriate and that transactions have been properly recorded.
• I collaborate with team members by providing updates on the status of audit assignments, sharing information, and identifying necessary revisions to the program and/or annual team goals. Collaborated with General Manager in reports at the conclusion of audits reviews.
• Maintaining professionalism and positive working relationships with team members, associates, contractors, and other government personnel is also a key aspect of my role. I utilize automation tools to analyze contractor data and prepare working papers as required.
• Assessing the effectiveness of internal controls to prevent and detect errors or fraud.
• Ensured compliance with industry regulations through meticulous attention to detail during inspections.
• Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
• Maintained up-to-date inspection and audit records for improved reporting and analysis.
• Mentored junior inspectors, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
• Streamlined inspection processes for faster turnaround times, resulting in increased productivity.
• Conducted detailed building structure inspections to identify and resolve potential risks.
• Maintained accurate records of all inspections performed, allowing for more informed decision making regarding maintenance schedules and resource allocation.
• Developed customized inspection checklists tailored to specific job sites, ensuring thorough evaluations.
• Identified and addressed safety risks during routine inspections, significantly reducing workplace accidents.
• Coordinated with project managers to schedule inspections at critical phases, ensuring timely completion without delays.
• Enhanced team's inspection capabilities by introducing new methodologies and best practices.
• Advocated for continuous improvement, leading by example through meticulous and proactive inspection work.
• Fostered positive relationships with branches and regulatory bodies, facilitating smoother inspection processes.
• Customized inspection checklists to specific project needs, ensuring comprehensive evaluation of all critical factors.
• Trained other workers in inspection and testing procedures.
• Recommended architectural improvements, design solutions, and integration solutions.
• Prepared reports detailing findings of inspections, investigations, and tests.
• Upheld codes and regulations governing materials, processes, and procedures.
• Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
• Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
• Identified repair and upgrade requirements needed to meet safety and quality standards.
• Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
• Enhanced company safety standards by conducting thorough inspections of equipment and facilities.
• Reduced the frequency of defects by closely monitoring production processes and identifying areas for improvement.
• Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
• Fostered positive relationships with businesses and regulatory bodies, facilitating smoother inspection processes.
• Enhanced safety protocols by conducting thorough inspections of construction sites to identify and mitigate potential hazards.
• Leveraged advanced inspection tools and technologies to enhance precision and reliability of findings.
• Contributed to development of industry guidelines by participating in forums and panels on best inspection practices.
• Maintained up-to-date knowledge of regulatory changes to ensure inspections were conducted in line with current laws.
• Conducted detailed quality checks for manufacturing processes to ensure compliance with industry standards and regulations.
• Achieved high levels of stakeholder satisfaction by providing detailed reports and actionable recommendations post-inspection.
• Implemented digital reporting system to expedite feedback on inspection outcomes, enhancing operational efficiency.
• Streamlined inspection processes, reducing inspection times without compromising on thoroughness or accuracy.
• Increased compliance rates, meticulously auditing company practices against regulatory requirements.
• Reduced environmental impact with rigorous enforcement of environmental standards during site inspections.
• Facilitated cross-departmental collaborations to address and rectify compliance issues identified during inspections.
• Led training sessions for junior inspectors to elevate team's overall efficiency and accuracy in conducting inspections.
• Provided expert guidance to companies on how to rectify issues found during inspections, leading to improved practices.
• Improved product quality with stringent inspection techniques, identifying defects before products reached market.
• Examined products for imperfections and defects.
• Followed standard operating procedures for inspections and tests.
• Recorded inspection and test results on data sheets.
• Updated quality control records and reports.
• Provided feedback to production team regarding product quality.
• Operated and maintained testing equipment.
• Monitored product quality at all stages of production process.
• Sampled products to verify compliance with standards
• Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
• Followed safety protocols while handling hazardous materials.
• Investigated customer complaints to take necessary corrective actions.
• Assisted in developing inspection and testing protocols.
• Provided technical support to production personnel.
• Repaired faults, reassembled products, and completed additional tests.
• Utilized quality control software to track and analyze product data.
• Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
• Weighed products prior to shipment to confirm accuracy.

Collaborated in identifying debts and establishing plan of monetization recovery, with focus on achieving the objectives set by the Institution and fulfils the tasks according to established deadlines.

• Identify situations of debts.
• Create debts maps.
• Calculate interest and errors.
• Analyze overdue, while increasing monetary recovery in 17% in annual fiscal year.
• Enhanced financial accuracy by diligently reconciling accounts, identifying discrepancies, and resolving issues promptly.
• Reduced errors in financial reporting through meticulous attention to detail and thorough review of financial statements.
• Facilitated smooth financial operations by processing invoices accurately and efficiently, avoiding late payment penalties or disputes.
• Increased team productivity by providing ongoing training and support for accounting staff members.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Collaborated effectively with cross-functional teams to support organizational goals through accurate financial analysis and strategic planning assistance.
• Ensured data integrity in financial systems through regular audits, system updates, and adherence to internal control policies.
• Coordinated with cross-functional teams to address and resolve any discrepancies in billing or payments.
• Improved financial data integrity, conducting regular reviews and updates of accounting records.
• Contributed to cost reduction initiatives by identifying opportunities for savings in vendor contracts and service agreements.
• Reduced financial discrepancies by conducting thorough monthly reconciliations of bank statements.
• Facilitated smoother financial month-end close, rigorously adhering to deadlines and checklists.
• Played key role in inventory management, ensuring accurate valuation and record-keeping.
• Reduced overdue accounts receivables, implementing proactive follow-up process with clients.
• Compiled detailed monthly financial reports for management, ensuring transparency and aiding in strategic decision-making.
• Supported finance team in strategic planning meetings, providing critical data for informed decision-making.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Handled day-to-day accounting processes to drive financial accuracy.
• Completed bi-weekly payroll for company employees.
• Supported smooth payroll administration through diligent record-keeping, proper deductions calculation, and prompt issue resolution.
• Organized budget documentation and tracked expenses to maintain tight business controls.
• Contributed to successful audits with comprehensive preparation of supporting documentation and effective communication with external auditors.
• Organized general ledger with accuracy and within time constraints.
• Enhanced vendor relationships by managing accounts payable efficiently, negotiating favorable terms when possible, and ensuring timely payments.
• Streamlined accounting processes by implementing efficient software solutions and organizational methods.
• Improved cash handling practices across the organization with strict adherence to internal control policies and regular staff training sessions on best practices.
• Entered figures using 10-key calculator to compute data quickly.
• Ensured compliance with financial regulations by staying current on industry best practices and keeping abreast of changes in relevant laws.
• Assisted in successful external audit process, preparing necessary documents and facilitating auditor inquiries.
• Supported departmental budget creation, analyzing past expenditures to forecast future needs accurately.
• Improved budget monitoring with development of comprehensive expense tracking systems.
• Strengthened financial accuracy by meticulously maintaining all accounts payable and receivable.
• Enhanced team productivity by leading training sessions on new accounting software and procedures.
• Managed tax preparation tasks, ensuring compliance with state and federal regulations.
• Implemented new software system for more efficient financial reporting, significantly reducing manual data entry errors.
• Optimized cash flow management, closely monitoring and forecasting to maintain operational liquidity.
• Enhanced efficiency in payroll processing, consistently ensuring timely and accurate employee payments.
• Streamlined invoice processing to improve vendor relationships and maintain timely payment schedules.
• Assisted in developing financial policies and procedures to improve departmental efficiency and compliance.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Input financial data and produced reports using [Software].
• Matched purchase orders with invoices and recorded necessary information.
• Gathered, evaluated and summarized account data in detailed financial reports.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Tracked financial progress by creating quarterly and yearly balance sheets.
• Presented audit findings to accounting manager after reviewing results and paperwork.
• Created detailed expense reports to facilitate reimbursement for business expenses incurred.
• Streamlined bookkeeping procedures to increase efficiency and productivity.
• Maintained account accuracy by reviewing and reconciling checks monthly.
• Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
• Strengthened financial operations by conducting bank reconciliations and financial reporting.
• Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
• Developed monthly, quarterly and annual profit and loss statements and balance sheets.
• Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
• Inspected account books and recorded transactions.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
• Streamlined daily reporting information entry for efficient record keeping purposes.
• Implemented new accounting processes to decrease spending and work flow downtime.
• Maintained excellent financial standings by working closely with bookkeeper to process business transactions.