Heidi Saloum
Portland,OR
Summary
Dependable professional that is successful at providing fast, high-quality customer service. Adaptable, with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. High energy and positive attitude, always proactive and hard working
Overview
27
27
years of professional experience
Work History
Wildland Firefighter
Wildfire Defense Systems
06.2023 - 12.2023
- Diagnosed and located hazardous materials and other sources of fires.
- Streamlined incident reporting processes with meticulous documentation of personnel hours, equipment usage, and costs incurred.
- Patrolled burnt areas after fires to locate and eliminate hot spots that could flare or rekindle.
- Improved crew safety through diligent hazard assessment and risk management during incidents.
- Effectively supported fire suppression by setting up and maintaining water supply lines.
- Contributed to successful firefighting operations by maintaining optimal physical fitness and mental preparedness.
Warehouse Manager/Sales Associate
Mccoy Millwork
07.2004 - 05.2023
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Created and enforced detailed organization processes to increase quality and service standards.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Managed budget effectively by negotiating vendor contracts and optimizing resource allocation.
Assistant Manager
Domino's Pizza
01.2001 - 06.2004
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Server/Barback
Kyllo's Seafood And Grill
01.1997 - 01.2001
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
GED -
Clackamas Community College
Oregon City, OR05.2016
Skills
- First Aid
- Backfire and Flanking
- Cardiopulmonary Resuscitation
- All-Terrain Vehicle Operation
- Brush removal
- Fire weather monitoring
- Standards Documentation
- Resource Planning
- Expense Tracking
- Conflict Resolution
- Materials Monitoring
- Mentoring and training
- Interdepartmental Collaboration
- Work Planning and Prioritization
- High Energy and Stamina
- Menu Recommendations
- Staff Training
- Cleaning and sanitizing
- Cash Handling
- Ability to Lift 30 Pounds
- Assertiveness
- Warehousing functions
Roller derby for 10+ years, coaching on and off.
I have played Roller Derby for 10+ years with the Rose City Rollers, Portland renegade Roller Derby and Alter Egos from the Gorge. I have done some coaching off and on during my tenure and value teamwork and collaboration. I enjoy fast paced and exciting environments and have a positive, can do attitude. I also belong to a Bloodhound rescue and am passionate about animals and the environment. I love the outdoors, backpacking and traveling. I am also CPR, and forklift certigfied.
Timeline
Wildland Firefighter
Wildfire Defense Systems
06.2023 - 12.2023
Warehouse Manager/Sales Associate
Mccoy Millwork
07.2004 - 05.2023
Assistant Manager
Domino's Pizza
01.2001 - 06.2004
Server/Barback
Kyllo's Seafood And Grill
01.1997 - 01.2001
GED -
Clackamas Community College
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