Heidi T. Hamor
Phoenix,AZ
Summary
Successful supply chain and logistics business professional with demonstrated track record working cross-functionally to achieve results. Exceptional program, team and project manager. Skilled at mentoring staff, integrating ideas and customizing approaches to support specific means and goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Director of Operations
Dress for Success Phoenix
07.2021 - Current
- Responsible for implementation and execution of strategic plan for mission - exceeded operational goals since 2021
- Works in concert with CEO, staff, board, volunteers and funders to ensure that annual objectives are met
- Promotes awareness and visibility of Dress for Success Phoenix through a variety of forums, including public speaking, media and community events
- Foster and maintain relationships with Dress for Success Worldwide, referring agencies, local government, and other community organizations and relevant partners of Dress for Success
- Created and implemented a comprehensive strategy for the organization, with the support of the CEO and Board of Directors, helping to expand philanthropic support for the organization
Business Consultant / Analyst - Contractor
Capco
10.2020 - 05.2021
- Provide regulatory analysis and forensic loan file review to ensure compliance in Federal and
- State Consumer Protection Laws
- Provide stakeholder analysis on historical and current business practices
- Analyze business problems using data from internal and external sources
- Report creation that identify process variation
- Deliver on multiple project timelines to ensure the over-all project stays on track
- Analyze, develop and propose enhancements to current business processes, reports and ap- plications in order to optimize system effectiveness
Chef / Owner
Self Employed: The Irish Hare Pub
03.2018 - 01.2021
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Streamlined kitchen operations for increased efficiency through effective staff management and delegation.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Developed innovative recipes, attracting new clientele and increasing overall sales.
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
- Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Interacted with guests to obtain feedback on product quality and service levels.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Responsible for all aspects, concept to creation in the design and buildout of restaurant.
Business Process Improvement Manager
Coca-Cola
03.2016 - 07.2018
- Experienced in onsite process mapping, training, and leading initiatives while leveraging formal problem-solving and process improvement tools
- Oversaw creating, designing, testing, and implementing
- DSD planning solutions in SAP
- Orchestrated or updated documentation in planning process
- Delivered technical advice for business partners to teach and validate functionality
- Provided project management support for multiple work streams within HR, including technology, people, policy, and process
- Facilitated the delivery of training on process and solution design to all levels of the organiza- tion
- Upheld sustainability of processes and reduced the business continuity risks
- Augmented intellectual capital through training, rewarding, and retaining the best of the best
- Developed a collaborative work environment for employees at all levels in the business to mini- mize waste, improve sustainability of process utilization and overall effectiveness of the DSD planning processes within the CONA operating environment as well as constantly reduce costs
- Carried out inclusive data analysis in production and Testing SAP
- Executed robust methodology and continuously supervised change management activities
- Maximized productivity of workforce via technology enablement, process improvement, and identification of best practices
- Comprehended system capabilities and process limitations through working cross-functionally across process areas.
Central Planning Manager
Coca-Cola
03.2014 - 03.2016
- Supply Chain Planning Manager in Vending
- Superintended the Vending Planning team by setting up the function’s core capabilities, executing all planning processes consistently, collaborating with business partners in development and alignment of strategies, workforce and offering superior customer service while driving toward positive business results
- Boosted core competences of the planning centers by regular IDP and performance review and management
- Formulated and instigated Vending
- Planning processes for the West Region
- Leveraged Vend planning system to make sure integrity and application of standard processes
- Acted as direct leader of 50 strategic and tactical analysts
- Accomplished annual operating income through proactively creating and leading robust work- force strategy
- Spearheaded and completed projects within time and budgetary constraints
- Improved vending machine fill rate by 45% in the first year of appointment.
Merchandising Planning Analyst
Coca-Cola
09.2011 - 03.2014
- Performed as a resource and SME for merchandising business partners to align strategies while providing exceptional customer service and obtaining positive business results through sourcing spectacular opportunities for continuous improvement
- Worked collaboratively with cross-functional professionals on ad-hoc and special projects
- Orchestrated and utilized reports to abet in driving CI and help to improve efficiency
- Supported MORP reviews for the Michigan and Western PA market units.
- Administered team activities as well as assisted as a events coordinator with focus on broadening business networking
- Bettered merchandising workforce hours by 8% for Great Lakes Market Unit
- Delivered on monthly, quarterly and seasonal supply chain project.
Merchandising Supervisor
Coca-Cola
10.2009 - 09.2011
- Monitored the merchandising of home market customers
- Participated actively in staffing, training, evaluating, and building team members
- Organized the daily merchandiser activities
- Focused on scheduling team members with goal to meet the demands of the forecast and sales activities within labor and OPEX budget
- Identified and fulfilled OSHA safety training requirements
- Partaken in con- stant supervision of outlet merchandising standards and execution
- Accomplished improvement %15 YOY in labor costs; reduced customer issues by %63; Im- proved CPH (efficiency) by %10; and minimized work group safety incident rates by %35 YOY
- Conducted inclusive quarterly AMP audits to ensure timecard compliance and accuracy; re- viewed KRONOS on daily/weekly basis
- Liaised with sales, distribution, merchandising planning, and external customers to accelerate business growth.
Operations Manager
Coca-Cola
06.2007 - 10.2009
- Supply Chain
- Appeared as a point of contact between the distribution center and the sales; achieved annual OPEX budget
- Controlled the OPEX of the warehouse, merchandising, maintenance, and distribution for 2 distribution centers.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Attained desired internal audit results by O.E execution and implementation
- Recognized as a change management lead with OFS, warehouse re-organization, and CE/OE initiatives
- Created sub- ordinates through education, training, and cross-functional team work
- Confirmed effective administration of collective bargaining agreements and resolution of employ- ee grievances in a timely manner
- Renegotiated existing vendor contracts and successfully saved $45,000.00 in maintenance expenses
- Mitigated losses and enhanced production efficiencies through organizing and improving pick floor flow.
Operations Manager
Fedex Express
05.2003 - 06.2007
- Responsible for on-time performance
- Responsible for all hiring, orientation, training, coaching and performance management of drivers, package handlers and customer service agents
- Responsible for ensuring compliance of all DOT, FAA, HAZMAT, OSHA, internal / external, Federal and State regulations
- Received multiple station annual “MVP” awards for safety and efficiency improvements as well as was in the top 5% nationally with my employee S.F.A (survey feedback action) results, 4 years in a row Served as an Internal Audit Team member Provided logistics planning and end to end execution Controlled and utilized manpower through planning, organizing and scheduling to minimize loss of time Worked within capital and operating expense budget Analyzed and improved Time/Gap/FTE hours Ensured positive customer experience through timely follow up and resolution ISO 2001 audit team member Provided exception planning and execution for all potential, foreseeable weather and/or personnel issues Collaborated with OSS and engineering for future and weekly planning Ensure compliance with SOP’s, fuel reports and time keeping
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
Education
BSM - undefined
University of Phoenix
2020
Bachelor of Science - Management
Certifications Lean Six Sigma Green Belt Certification - undefined
Purdue University School
Skills
- Proficient in MS Office Suite / SAP PR1 / Salesforce
- Operational Efficiency
- Organizational Management
- Conflict resolution skills
- Staff training/development
- Attention to Detail
- Team building
- Problem-solving abilities
Affiliations
National Diversity Council - Member | West Valley Women’s Networking Group - Member | Alliance of
Arizona Non-Profits - Member | Sigma Beta Delta Honor Society - Member
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Timeline
Director of Operations
Dress for Success Phoenix
07.2021 - Current
Business Consultant / Analyst - Contractor
Capco
10.2020 - 05.2021
Chef / Owner
Self Employed: The Irish Hare Pub
03.2018 - 01.2021
Business Process Improvement Manager
Coca-Cola
03.2016 - 07.2018
Central Planning Manager
Coca-Cola
03.2014 - 03.2016
Merchandising Planning Analyst
Coca-Cola
09.2011 - 03.2014
Merchandising Supervisor
Coca-Cola
10.2009 - 09.2011
Operations Manager
Coca-Cola
06.2007 - 10.2009
Operations Manager
Fedex Express
05.2003 - 06.2007
BSM - undefined
University of Phoenix
Bachelor of Science - Management
Certifications Lean Six Sigma Green Belt Certification - undefined
Purdue University School
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