Overview
Work History
Skills
Timeline
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Heidi Upshaw

JBER,AK

Overview

28
28
years of professional experience

Work History

LABORER

SKWENTNA ROADHOUSE
Skwentna, AK
05.2022 - Current

Salary/$30.00, 40 hours/week

Supervisor: Cindy Herman 907-841-5958

  • Welcomed customers to property and offered immediate assistance with needs.
  • Assisted guests by promptly responding to questions, requests and concerns.
  • Supported team operations by keeping supplies well-stocked and stations ready for guest service.
  • Prepared entrees, side dishes and desserts for guests during busy periods.
  • Collected payments for dispensed gas and tendered change or receipts to customers.
  • Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
  • Completed pickup and shopping orders for customers within local area.
  • Cleaned and returned vacant rooms to occupant-ready status.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Cleared work areas of brush, stumps and other debris.
  • Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.

LABORER STOCKROOM /CASHIER

Army And Air Force Exchange Service
JBER, AK
01.2020 - 05.2022

Salary/$15.00, 36 hours/week

Supervisor: Kim Kupihe (907-231-4388)

  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Helped customers complete purchases, locate items nd join award programs to promote loyalty, satisfaction and sales numbers
  • Counted cash in register drawer at beginning and end of shift

SALES SUPERVISOR

PIER 1 IMPORTS
Anchorage, AK
09.2016 - 01.2020

Salary/$15,000, 36 hours/week

Supervisor: Scott Peryea 907-952-5460

  • Analyzed, properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Offer, explain benefits of Pier 1 Rewards Credit Card Process all sales transactions, refunds accurately in timely fashion
  • Answer customers questions and address problems and complaints in person and via phone
  • Maintain visually appealing and effective displays for entire store
  • Unload trucks, stock shelves and carry merchandise out on floor for customers
  • Mark clearance products and update price tags to reflect current sales prices
  • Reorganized sales floor to meet company demands
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Implemented up-selling strategies, encompassing recommendation of accessories complementary purchases

SALES ASSOCIATE

OLD NAVY
Anchorage, AK
10.2015 - 05.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Educated customers on promotions to enhance sales
  • Engaged with customers to effectively build rapport and lasting relationships
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
  • Prepared merchandise for sales floor by pricing or tagging
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals

QUALITY CONTROL

MVAW SERVICES INC
Minot Air Force Base, ND
05.2007 - 07.2014

Salary $13,000 35 hours/week Supervisor: Rod Martin 701-721-3427

  • Daily tour of facility to inspect work performed
  • Respond to all customer concerns and inquiries
  • Steamed cleaned and shampooed carpet areas
  • Checked in and stocked inventory throughout facility
  • Clean in and around in and around buildings, prioritizing safety at all times
  • Monitored performance and generated reports detailing quality of product and defect rates

Housekeeper

Trinity Hospital
Minot , ND
11.2005 - 05.2007

Shift Manager Lynette DeLano 701-578 5283

  • Swept, mopped and waxed floors in patient rooms and public areas of the hospital. Stocked shelves with supplies such as toilet paper and soap. Cleaned bathrooms, including toilets, sinks, showers, walls and mirrors. Vacuumed carpets in patient rooms and hallways.
  • Sanitized surfaces using chemical cleaners to prevent spread of germs. Emptied trash cans and replaced liners.
  • Replenished towels and other amenities in patient rooms daily.
  • Conducted regular maintenance checks on cleaning equipment to ensure proper functioning.
  • Cleaning ER, ICU, Labor Delivery, and multiple areas within the hospital.

Custodial Worker

MVW Services
Minot , ND
03.1999 - 10.2005
  • Swept, mopped and vacuumed floors; dusted furniture; emptied wastebaskets and recycling bins.
  • Scrubbed toilets, sinks, showers, walls and windows; refilled soap dispensers and paper towels.
  • Cleaned spills in hallways, stairwells and other public areas; removed snow from sidewalks.
  • Maintained janitorial closets in a neat and orderly fashion; restocked cleaning supplies as needed.
  • Operated floor scrubbing machines to clean carpets or rugs; replaced light bulbs when necessary.

Bedmarker/ Dinning Assistant

Heart of America Medical/ Long Term Care
Rubgy, North Dakota
11.1997 - 02.1999
  • Stocked linen closets with fresh linens for bed making.
  • Replenished amenities such as towels and toiletries according to standards.
  • Help hand fed patients when they can't feed themselves
  • Bring patience food to their table
  • Clean tables off
  • Provided table-side service of food, beverages, to patients rooms
  • Made beds when patients were out of the room for the day.
  • Put clean sheets on bed once a week for patients

Skills

  • Cash handling
  • Quick Learner
  • Reliable
  • Point of Sale System
  • Client-Focused
  • Team-Oriented
  • Organizer
  • Energetic
  • Product Knowledge
  • Product And Service Sales
  • Stocking And Replenishing
  • Bagging And Packaging
  • Merchandise Restocking
  • Identification Checks

Timeline

LABORER

SKWENTNA ROADHOUSE
05.2022 - Current

LABORER STOCKROOM /CASHIER

Army And Air Force Exchange Service
01.2020 - 05.2022

SALES SUPERVISOR

PIER 1 IMPORTS
09.2016 - 01.2020

SALES ASSOCIATE

OLD NAVY
10.2015 - 05.2016

QUALITY CONTROL

MVAW SERVICES INC
05.2007 - 07.2014

Housekeeper

Trinity Hospital
11.2005 - 05.2007

Custodial Worker

MVW Services
03.1999 - 10.2005

Bedmarker/ Dinning Assistant

Heart of America Medical/ Long Term Care
11.1997 - 02.1999
Heidi Upshaw