Heidy Alvarez
Dallas
Summary
Dynamic professional with extensive experience as a Receptionist at Park City Club, excelling in customer relations and appointment scheduling. Proven ability to enhance operational efficiency through exceptional organization and time management skills. Adept at handling sensitive information with discretion while providing outstanding administrative support and fostering positive client interactions.
Overview
20
20
years of professional experience
Work History
Receptionist
Park City Club
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Hairstylist
Glam Haus Collective
01.2022 - Current
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
Receptionist
Alvarez Trucking Inc.
04.2005 - 07.2011
- Answered phone promptly and directed incoming calls to correct offices.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected invoice payments, processed transactions and updated relevant records.
Education
Cosmo License - Cosmetology
Aveda Institute
Dallas, TX06-2018
High School Diploma -
L. G. Pinkston
Dallas, TX05-2005
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer and client relations
- Appointment scheduling
- Data inputting
- Office administration
- Administrative support
- Multi-line telephone operation
- Clerical support
- Tech-Savvy
- Basic accounting
- Multitasking and prioritization
Languages
Spanish
Professional Working
Timeline
Receptionist
Park City Club
08.2023 - Current
Hairstylist
Glam Haus Collective
01.2022 - Current
Receptionist
Alvarez Trucking Inc.
04.2005 - 07.2011
Cosmo License - Cosmetology
Aveda Institute
High School Diploma -
L. G. Pinkston
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