Summary
Overview
Work History
Education
Skills
Timeline
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Heidy Basulto

Orange,CA

Summary

Hardworking and highly motivated university student pursuing a degree in Marketing. 5+ year experience in customer service and time management. Willingness to take on added responsibilities to meet team goals with a positive attitude.

Overview

2
2
years of professional experience

Work History

Marketing Intern

Buffalo Wild Wings
05.2023 - 08.2023
  • Generated over 1 million views and created video content for marketing channels and social media accounts.
  • Helped with planning and hosting of 6+ marketing events.
  • Increased sales by 10% promoting customized marketing materials to increase product and event awareness.
  • Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
  • Generated reports to support development and implementation of marketing plans.

Server

Buffalo Wild Wings
09.2021 - Current
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.


Education

Bachelor of Science - Business Administration: MKT And Advertising

Cal State Dominguez Hills
Carson, CA
06.2025

Skills

  • Problem-Solving
  • Project Management
  • Strategic Planning
  • Languages: English, Spanish
  • Process Improvement
  • Interpersonal Skills

Timeline

Marketing Intern

Buffalo Wild Wings
05.2023 - 08.2023

Server

Buffalo Wild Wings
09.2021 - Current

Bachelor of Science - Business Administration: MKT And Advertising

Cal State Dominguez Hills

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Heidy Basulto