Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Heidy Cabral

Roswell,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

MyEyeDr

Patient Care Coordination
12.2019 - Current
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Working with patients insurance companies, insurance authorization, and copays.
  • Checking in and out patients.
  • Resolved problems, improved operations and provided exceptional service.
  • Proven ability to learn quickly and adapt to new situations.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Worked flexible hours across night, weekend, and holiday shifts.

Assistant Teacher

Stepping Stone Academy
09.2018 - 08.2019
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Created and developed lesson plans to meet students' academic needs.
  • Researched and presented new learning tools and methods for classroom application.
  • Provided timely feedback on assignments, helping students understand areas of improvement and celebrating their achievements effectively.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Assisted in lessons, curriculum and homework planning.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.

Customer Service Representative

Sprint
09.2016 - 09.2018
  • Answered constant flow of customer calls with minimal wait times.
  • Investigated and resolved accounting, service and delivery concerns.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained staff on operating procedures and company services.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Education

High School Diploma -

Passaic High School
Passaic, NJ
06.2015

Skills

  • Teamwork and Collaboration
  • Customer Relations
  • Active Listening
  • MS Office
  • Data Entry
  • Cultural Awareness
  • Remote Office Availability
  • Recordkeeping
  • Attention to Detail
  • Organization and Time Management
  • Troubleshooting
  • Conflict Resolution
  • Self-Directed
  • Organizational Skills

Languages

Spanish
Native or Bilingual

Timeline

MyEyeDr

Patient Care Coordination
12.2019 - Current

Assistant Teacher

Stepping Stone Academy
09.2018 - 08.2019

Customer Service Representative

Sprint
09.2016 - 09.2018

High School Diploma -

Passaic High School

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Heidy Cabral