Heidy Castillo

• Execute staffing services for all nursing departments according to each individual unit's needs
• Review, record, and report daily staffing levels and needs
• Communicate and collaborate with available staff and float pool to ensure the hospital is fully staffed
• Provide staffing reports to house supervisors regarding census and required staff for the next shift
• Coordinate and engage emergency staffing agencies as necessary
• Troubleshoot and resolve daily scheduling conflicts and changes
• Maintain the computer database and ensure the date is current and accurate
• Manage and distribute monthly schedules and reports promptly
• Oversee all staff hiring, training, and onboarding in alignment with the hospital’s model and pillars
• Maintaining employee files after onboarding
• Adhere to company policies specifically dealing with confidentiality, such as HIPAA
• Maintaining confidentiality of all staff information.
• Pre-screened resumes before sending them to corporate hiring managers for consideration.
• Assisted with personnel records management to support recordkeeping accuracy.
• Assisted in onboarding new hires, facilitating a smooth transition into their roles, and supporting employee retention efforts.
• Verified payroll, vacation and sick time hours to support accounting processes.

First point of contact for all unit patients, visitors, physicians, and staff

• Answered and direct calls to appropriate staff
• Coordinated communication between patients, family members, physicians’ medical staff, administrative staff, or regulatory agencies
• Greeted visitors to ascertain the purpose of the visit and direct them to the appropriate room or staff
• Received and routed messages or documents, such as laboratory results and medications for patients to the appropriate staff
• Compiled, recorded, and reported patient data and medical records
• Gathered, organized, and filed patient charts, reports, and unit correspondence
• Maintained an inventory of office supplies and dietary items for patients, ensuring orders were placed as needed
• Collaborated with ancillary teams to arrange hospital admissions, transfers, and transportation for patients. Answered phone calls and messages for over 20 physicians, and medical facilities, scheduling appointments, and handling patient inquiries.

• Performed general teller duties such as cashing checks, processing checking, and savings account withdrawals, accepted retail and/or commercial deposits and loan payments
• Adequately and thoroughly bought and sold currency from the vault as necessary
• Consistently maintained an adequate cash drawer, ensuring the cash drawer was balanced by Bank procedures and regulations, including periodic batching of cashed checks
• Processed credit card cash advances
• Assisted in ordering, receiving, verifying, and distributing cash
• Answered customer inquiries with proper referrals to the service area for issues that could not be resolved at the teller line
• Provided additional products including Cashier’s Checks, Personal Money Orders
• Assisted customers in accessing safety deposit boxes
• Responsible for bank opening and/or closing
• Maintained the highest level of confidentiality with all information obtained
• Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers
• Performed as a team member in allocating and coordinating the workflow
• Contributed to the fulfillment of department and company objectives and goals
• Complied with all department and company policies, procedures, and regulations.