Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
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Heidy Duarte

Cape Coral,FL

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

4
4
years of professional experience

Work History

Guest Service Representative

Lee Health
11.2021 - Current
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Assisted guests with resolving any issues promptly and professionally.
  • Collaborated with different departments to ensure patient/guest satisfaction.
  • Managed guest/patients inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Welcomed guests on arrival, displaying professional and friendly approach.

House-keeping

Lee Health
12.2019 - 11.2021
  • The key responsibility of this role is to have perfect upkeep of any room that is either getting ready for a patient or has already had a patient
  • Things include but are not limited to cleaning and sanitizing all surfaces, mopping, taking out the trash, doing beds, removing equipment, and any other needs that will be sufficient to house a new patient.

Education

High school diploma -

North Fort Myers HS
North Fort Myers, FL
01.2021

Skills

  • Retaining information
  • Experienced with computers
  • Good time management
  • Cleaning Practices
  • Time management
  • Staff training
  • Guest Relations

Volunteer Experience

Church, Leadership and volunteer work, It was my responsibility at a Church to ensure the safety of kids as well to teach them course material that has been administered by the church. It was something that I loved doing but had to stop in order to pursue my own education and job experience.

Languages

Spanish
Native or Bilingual

Timeline

Guest Service Representative

Lee Health
11.2021 - Current

House-keeping

Lee Health
12.2019 - 11.2021

High school diploma -

North Fort Myers HS

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Heidy Duarte