Heidy Esteban
Lake Worth,FL
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Visual Merchandiser
Saks Fifth Avenue
Boca Raton, Florida
04.2024 - Current
- Designed visually appealing displays to enhance customer engagement and shopping experience.
- Utilized design software to create layouts that align with brand aesthetics and guidelines.
- Analyzed market trends and customer feedback to inform visual merchandising decisions.
- Maintained visual standards by regularly updating merchandise presentations throughout the store.
- Assisted in planning promotional events through creative display concepts and setups.
- Organized store layout, fixtures and visual merchandising standards.
- Planned seasonal changes in store layouts, including decorations, props and other visuals.
- Executed merchandising and floor moves based on seasonal changes, business needs and trends.
- Created window and in-store displays to promote new product launches.
- Conducted research on trends in retail design, color schemes, lighting, display techniques.
- Assisted in developing strategies for increasing sales by using visual merchandising techniques.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
- Implemented corporate visual standards via planogram updates, emails and verbal feedback.
- Inspected existing displays regularly to ensure they were up to company standards.
- Maintained a high level of organization and cleanliness throughout the store.
- Maintained visual merchandising storage area and room to prevent damage or destruction of existing visual collateral or tools.
- Collaborated with vendors to design eye-catching displays that met their guidelines.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Built effective partner store relationships to improve customer satisfaction.
- Restocked shelves with current merchandise in attractive displays to promote sales.
Merchandise Stocker
Target
Boynton Beach, Florida
01.2021 - 04.2024
- Stocked shelves with merchandise to maintain product availability and organization.
- Assisted customers in locating products and answering inquiries effectively.
- Managed inventory levels through regular checks and restocking processes.
- Maintained cleanliness and safety standards throughout the stocking areas.
- Monitored expiration dates on perishable items to ensure freshness for customers.
- Followed company guidelines for product placement and promotional displays consistently.
- Organized backroom storage areas for efficient retrieval of items.
- Assisted customers with locating desired items throughout the store.
- Stocked shelves with new merchandise in a timely manner.
- Resolved customer complaints in a timely manner while maintaining professional composure.
- Inspected merchandise for defects or damages prior to stocking shelves.
Education
High School Diploma -
Boynton Beach Community High
4975 Park Ridge Blvd, Boynton Beach, Fl 3342605-2020
Skills
- Team collaboration
- Customer relationship management
- Visual merchandising
- Display design
- Problem solving
- Attention to detail
- Sales strategy
- Effective communication
- Project coordination
- Time management
- Customer experience
- Relationship building
ABOUT ME
- MY NAME IS HEIDY ESTEBAN I HAVE BEING WORKING IN RETAIN ABOUT 5 YEARS. IM CURIOUS AND DRIVEN INDIVIDUAL WITH A PASSION FOR LEARNING AND GROWTH. MY DETERMINATION AND RESILIENCE HELP ME NAVIGATE LIFE'S CHALLENGES WITH OPTIMISM AND GRACE. I VALUE KINDNESS AND EMPATHY,STRIVING TO MAKE A POSITIVE IMPACT ON THOSE AROUND ME.WETHER ITS THRUGH ACADEMIC ACHIEVEMENTS, CREATIVE PURSUITS, OR PERSONAL RELATIONSHIPS, IM TO BING MY BEST SELF FORWARD. MY LOVE FOR ADVENTURE AND EXPLORATION FUELS MY DESIRE TO EXPIRIENCE NEW THINGS AND BROADEN MY HORIZONS. I TAKE PRIDE IN MY ABILITY TO BALACE AMBITON WITH COMPASSION, AND I AM COMMITED TO CONTINUOUS SELF-IMPROVEMENT.
- MY HOBBIES . SLEEP,PLAY TENNIS,LISTEN TO MUSIC
- THINGS I LOVE. NATURE WALK , SHOPPING, SPEND TIME WITH MY FAMMILY , SHOPPING , HANG OUT WITH MY FRIENDS , TRY NEW RESTAURANTS AND FOODS AND I LOVE CATS
Languages
Spanish
Professional
English
Professional
Timeline
Visual Merchandiser
Saks Fifth Avenue
04.2024 - Current
Merchandise Stocker
Target
01.2021 - 04.2024
High School Diploma -
Boynton Beach Community High