Heidy Fluker
Houston,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication, offering 7 years of experience.
Overview
7
7
years of professional experience
Work History
Bilingual Member Care Representative (Call Center)
Snapping Shoals EMC
04.2023 - 01.2024
- Managed high-pressure situations calmly, ensuring that each customer received the best possible resolution.
- Sought ways to improve processes and services provided.
- Collaborated with multiple cross-functional teams to resolve customer inquiries quickly and effectively.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Bilingual Customer Service Representative (Remote)
Georgia Power Company
07.2021 - 10.2023
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Cross-trained with 5 different department and provided backup support for organizational leadership.
Human Resource Specialist
United States Army Active Duty
07.2019 - 07.2021
- Facilitated smooth onboarding processes for approximately 200 new soldiers daily, leading to faster integration into the workplace culture.
- Managed and coordinated personnel records, personnel actions, and units personnel strength reports.
- Implemented strict security measures, ensuring the protection of sensitive information and assets at all times.
- Prepared and submitted personnel, ordnance and operational reports.
Real Estate Assistant
Berkshire Hathaway Home Services
02.2017 - 07.2019
- Boosted team productivity with effective calendar management for appointments, showings, closings, and meetings.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
Education
High School Diploma -
Whittier High School
Whittier, CA06.2019
Skills
- Sales Transactions
- Product and service knowledge
- Cross-Functional Collaboration
- Calm and Professional Under Pressure
- Data Entry
- Call Documentation
- Customer Data Confidentiality
- Microsoft Excel
- Call center experience
- Complaint Handling
- Incoming Call Management
- Excellent Communication
- Multi-tasking
- Teamwork
- Leadership
Languages
Spanish
Full Professional
Timeline
Bilingual Member Care Representative (Call Center)
Snapping Shoals EMC
04.2023 - 01.2024
Bilingual Customer Service Representative (Remote)
Georgia Power Company
07.2021 - 10.2023
Human Resource Specialist
United States Army Active Duty
07.2019 - 07.2021
Real Estate Assistant
Berkshire Hathaway Home Services
02.2017 - 07.2019
High School Diploma -
Whittier High School
Similar Profiles
Jeremy FullerJeremy Fuller
Crew Leader at Snapping Shoals EMCCrew Leader at Snapping Shoals EMC
Misty WaddletonMisty Waddleton
Director of Customer Information Systems at Snapping Shoals EMCDirector of Customer Information Systems at Snapping Shoals EMC
Amanda IronsAmanda Irons
Spa Concierge at Marriott Shoals Spa at the ShoalsSpa Concierge at Marriott Shoals Spa at the Shoals