Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Heidy Francisco

Heidy Francisco

Miami,FL

Summary


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Marketing Sales Coordinator

Alfaparf
05.2023 - Current
  • Monitored and reported on sales performance metrics to inform decision making.
  • Maintained up-to-date knowledge of products and services offered to customers.
  • Researched competitor marketing trends and prices using data analysis.
  • Collaborated with sales and marketing teams to coordinate promotional activities.
  • Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
  • Coordinated with other departments to provide smooth execution of sales initiatives.

Senior Customer Service Representative

Alfaparf Milano
01.2022 - 05.2023
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns.
  • Collaborated with production and shipping teams to determine likely timetables and organize efficient deliveries.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Sales Administrator

Pagnifique
06.2016 - 12.2021
  • Coordinate the sale of company products by building relationships, performing sales discovery, and promoting products
  • Serve as a liaison to the logistics team when there are delivery questions or issues
  • Create monthly, quarterly, and annual sales reports for management.
  • Discussed sales strategies and promotional plans with VP of Sales on regular basis.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Student Services Representative

Dade Medical College
11.2011 - 06.2016
  • Ensured that quality services were provided to all current and prospective students
  • Supported student social, emotional and academic development.
  • Provided information and coordinated referrals for available programs.
  • Advocated for students to access available resources.

Assistant Case Manger

Premium Home Health
11.2011 - 06.2016
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Developed and implemented safety plans for clients at risk of harm to provide protection.

Education

Billing and Coding Specialist -

Florida Career College

Skills

  • Customer Queries
  • Promotional Materials Coordination
  • Promotions and Marketing Strategies
  • Creating Collateral
  • PR Events
  • Microsoft Excel
  • Establish Pricing
  • Report Creation
  • Customer Relations
  • Active Listening
  • Retail Sales Customer Service
  • Order Fulfillment

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Marketing Sales Coordinator

Alfaparf
05.2023 - Current

Senior Customer Service Representative

Alfaparf Milano
01.2022 - 05.2023

Sales Administrator

Pagnifique
06.2016 - 12.2021

Student Services Representative

Dade Medical College
11.2011 - 06.2016

Assistant Case Manger

Premium Home Health
11.2011 - 06.2016

Billing and Coding Specialist -

Florida Career College

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Heidy Francisco