Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidy Gonzalez

front desk agent
Seaside,CA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Front desk position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Front Desk Agent

Pebble Beach Company
08.2021 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Monitored hotel's budget and financial records.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Implemented marketing and promotional initiatives to increase occupancy
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention

Front Desk Agent

Quail Lodge
06.2021 - 08.2022
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Monitored hotel's budget and financial records.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Front Desk Agent

Carmel Valley Ranch
05.2019 - 08.2021
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Collected room deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.

Restaurant Hostess

Monterey Plaza Hotel & Spa
01.2017 - 05.2019
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Relayed guest comments or suggestions to manager on duty for further action.

Education

High School Diploma -

Monterey High School Ca
Monterey, CA
06.2017

Skills

  • Problem-Solving Skills
  • Cash Handling
  • Time Management
  • Hospitality Service
  • Guest Services
  • Room Assignments
  • Guest Satisfaction
  • Credit and Cash Payments
  • Checking Guests In and Out
  • Serve Guests
  • Two-Way Radio Operation
  • Hotel Reservations
  • Telephone Reservations
  • Guest Inquiries
  • Registration
  • Bookkeeping

Timeline

Front Desk Agent

Pebble Beach Company
08.2021 - Current

Front Desk Agent

Quail Lodge
06.2021 - 08.2022

Front Desk Agent

Carmel Valley Ranch
05.2019 - 08.2021

Restaurant Hostess

Monterey Plaza Hotel & Spa
01.2017 - 05.2019

High School Diploma -

Monterey High School Ca

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Heidy Gonzalez front desk agent