Heidy Govea Redwood
East Meadow,NY
Summary
Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated to leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Overview
7
7
years of professional experience
Work History
Automotive Biller
AutoWorld Kia
04.2023 - Current
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Communicated with customers to resolve common title issues.
Sales Representatives
AutoWorld Kia
01.2023 - Current
- Developed and maintained strong working relationships with professionals within assigned territory.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Prepared purchased vehicles and completed final delivery checks.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Completed registration paperwork and sales documentation.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Receptionist - Biller - Insurance Coordinator
Comfort Dental at Hicksville
10.2022 - 03.2024
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Tracked important information in Denticon spreadsheets and ran reports or generated graphs using data.
- Compiled information from files and research to satisfy information requests.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Executed billing tasks and recorded information in company databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Home Health Aide
Renaissance Home Health Care and Adult Day Service
12.2020 - 12.2022
- Supplied patient with proper nourishment and medication for every meal of the day each week
- Transporting patient to necessary medical appointments and checkups every week
- Assisting in bathing patient and other miscellaneous lavatory appropriate activities including basic grooming, dressing, and oral hygiene
- Going out shopping and picking up patient’s needed prescriptions, groceries, and any other specifically requested items at various stores
- Performing daily maintenance and services while creating a comfortable, safe, and clean environment for the client
- Making sure patients living environment is well kept and tidy which includes disposing of patient’s garbage, washing dishes, changing the bed sheets daily, and vacuuming and dusting common rooms patient frequents intro often
- Being placed as a communication/translator bridge for non-English speaking patient.
Intern in the finance department
Davies Corp
05.2020 - 08.2020
- Performed daily credit reports
- Worked closely with the loans department
- Provided weekly and monthly reports on the current financial status
- Acted as scribe compiling notes from performance meetings
- Visited archivable in storage to update each divisional report.
Fulfillment Associate
Bloomingdale’s
04.2018 - 04.2019
- Selecting and gathering merchandise throughout the store when requested by our customers
- Scanning in merchandise when confirming fulfillment pick ups for online customer transactions
- Carefully Matching the correct merchandise to the customer’s order
- Packing merchandise to be shipped by the express and ground delivery services
- Working in proximity with the fulfillment team and complete orders on a timely, and daily basis.
Recovery Associate
Bloomingdale’s
10.2017 - 04.2018
- Greeting all customers promptly and delivering 'friendly and attentive service'
- Returns merchandise from the fitting rooms back to the selling floor
- Locate pre-sold merchandise for customers as needed.
Education
Associate of Applied Science - Accounting And Finance
Universidad De Especialidades Espíritu Santo
Samborondon, Ecuador06-2026
A.B.T. - Administrative Business Technology Medical
Nassau Community College
Garden City, NY11.2023
Associate of Science - Science
Femenino Espíritu Santo
Ecuador03-2017
Skills
- Proficient in Microsoft world, Power Point, Excel
- Costumer relations
- Time management
- Multitasking
- Communication skills
- Problem solving
- Administrative support experience
- Calm under pressure
- Organizational skills
- Data entry expertise
- Strong attention to detail
- Data entry proficiency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Automotive Biller
AutoWorld Kia
04.2023 - Current
Sales Representatives
AutoWorld Kia
01.2023 - Current
Receptionist - Biller - Insurance Coordinator
Comfort Dental at Hicksville
10.2022 - 03.2024
Home Health Aide
Renaissance Home Health Care and Adult Day Service
12.2020 - 12.2022
Intern in the finance department
Davies Corp
05.2020 - 08.2020
Fulfillment Associate
Bloomingdale’s
04.2018 - 04.2019
Recovery Associate
Bloomingdale’s
10.2017 - 04.2018
Associate of Applied Science - Accounting And Finance
Universidad De Especialidades Espíritu Santo
A.B.T. - Administrative Business Technology Medical
Nassau Community College
Associate of Science - Science
Femenino Espíritu Santo
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