Heidy Kim
Lake Worth,FL
Summary
Dependable Supervisor Customer Service with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Supervisor Customer Service
United States PostaI Service
Lake Worth, FL
10.2021 - Current
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted daily meetings with team members to discuss upcoming tasks and project deadlines.
- Directed and supervised team of 35 employees in daily operations.
- Trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed quarterly inventory checks to ensure sufficient stamp stock levels for postage.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Implemented cost-cutting measures without compromising quality of services offered.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Collaborated with other departments to coordinate workflow processes between teams.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Established and enforced clear goals to keep employees working collaboratively.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assessed company operations for compliance with safety standards.
- Monitored operations and reviewed records and metrics to understand company performance.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Analyzed key performance indicators to identify effective strategies.
City Letter Carrier
United Postal Service
Lake Worth, FL
01.2006 - 10.2019
- Delivered mail and packages to residences and businesses on a daily basis.
- Operated company vehicle in a safe manner while delivering mail along the assigned route.
- Maintained records of items delivered or collected for delivery.
- Collected payments for CODs, stamps, and other services rendered.
- Inspected mailboxes for proper installation and condition.
- Provided customers with information about products and services offered by the Post Office.
- Assisted customers with change of address forms when needed.
- Ensured that all safety guidelines were followed during deliveries.
- Reported any suspicious activities to supervisors immediately.
- Performed daily pre-trip inspections on vehicles prior to use.
- Followed through on instructions given by post office management.
- Loaded mail into delivery vehicle according to established procedures.
- Organized incoming, outgoing mail in order to ensure timely delivery, pickup.
- Adhered to all USPS regulations as they pertain to letter carrier duties.
- Researched customer inquiries related to delivery status of packages or letters.
- Collaborated with other carriers in order to complete routes efficiently and effectively.
- Maintained professional and effective public relations with customers and community members.
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
- Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
- Used portable electronic scanner to track parcels and record tracking progress.
- Acquired customer signature for registered and insured mail.
- Collected mail from distribution and prepared in sequence for efficient delivery.
- Furnished customers with postal information, change-of-address cards and other postal forms.
- Handled undeliverable mail in accordance with established procedures.
- Collected customs charges, postage due and C.O.D. payments.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Delivered various types of mail on routes according to strict timelines.
- Scanned labels on letters or parcels to confirm receipt.
- Delivered mail to residents and business within assigned area.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Cleaned and checked over vehicle after completion of daily deliveries.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
Records Custodian
City Of West Palm Beach
West Palm Beach, FL
10.2003 - 12.2005
- Organizing and maintaining records, including filing, scanning, archiving and retrieving documents.
- Performing regular audits of physical and electronic records to ensure accuracy and completeness.
- Ensuring compliance with applicable laws, regulations and policies related to record-keeping processes.
- Conducting research as necessary to locate missing or incomplete records.
- Coordinating with various departments to ensure that all relevant information is captured accurately in the appropriate record-keeping system.
- Reviewing requests for access to confidential or sensitive information according to established protocols and guidelines.
- Monitoring changes in laws, regulations or policies related to records custodianship duties.
- Overseeing the destruction of outdated or superseded documents according to established schedules and protocols.
- Creating backup copies of important files on a regular basis.
- Maintaining accurate inventories of stored documents and other materials.
- Managing the transfer of archived documents between locations as needed.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
- Maintained high accuracy between physical and digital records through daily cycle counts and monthly inventory audits.
- Retrieved, sorted, copied and filed all documents and paperwork.
- Created or updated records with new files or information.
- Retrieved documents and files from records rooms and online databases.
- Strictly adhered to confidentiality dictations to safeguard information.
- Maintained and updated company filing systems.
- Provided file, document and record access to appropriate personnel.
- Evaluated reports and documents for discrepancies and inaccurate information.
- Recorded and processed payments by company and customers.
- Classified information into chronological, alphabetical or numerical order.
- Input data into computer systems to support document and information retrieval.
- Placed materials into storage receptacles according to classification and identification information.
- Located, retrieved and copied information in response to requests and delivered to authorized users.
- Scanned or read incoming materials to determine classification or filing.
- Assigned and recorded or stamped identification numbers or codes to index materials for filing.
Education
GED -
Lake Worth High School
Lake Worth, FL11-2000
Skills
- Process Improvement
- Schedule development
- Inventory Control
- Staff Management
- Data Analytics
- Operations Management
- Policy Enforcement
- Staff Discipline
- Employee Motivation
- Training and mentoring
- Processes and procedures
Affiliations
- Avid reader
- parent volunteer
- crafting,decorating,party planning
Accomplishments
- Yellow Belt Certified
- Operational Excellence team member
Certification
- OJI - On the Job Instructor
- Safety Ambassador
- Yellow Belt Certified
References
References available upon request.
Timeline
Supervisor Customer Service
United States PostaI Service
10.2021 - Current
City Letter Carrier
United Postal Service
01.2006 - 10.2019
Records Custodian
City Of West Palm Beach
10.2003 - 12.2005
GED -
Lake Worth High School
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