Heidy Lopez
New Port Richey,FL
Summary
Dedicated worker skilled at providing excellent customer service. With a history of building customer loyalty, the goal has always been to prioritize customer needs and assist with any concerns they may have.
Quick learner who rapidly adapts to new environments and procedures. Fast worker with a great focus on accuracy.
Hardworking and passionate job seeker with strong organizational skills eager to star a new journey. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Full Time Deli Clerk
Publix
Holiday, FL
04.2023 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
Education
High School Diploma -
Sports Leadership And Management Academy
Tampa05.2022
Associate of Arts -
Doral College
Doral05.2022
Skills
- Food Preparation
- Cooking
- Register Operations
- Menu Memorization
- Flexible Schedule
- Inventory Oversight
- Product Knowledge
- Inventory Checks
- Customer Service
- Data Entry
- Time management
- Adaptability
- Reliability
- Team collaboration
- Customer Relations
- Stocking and Replenishment
- Order Taking
- Kitchen Maintenance
- Resolving Complaints
- Waste Reduction
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Full Time Deli Clerk
Publix
04.2023 - Current
High School Diploma -
Sports Leadership And Management Academy
Associate of Arts -
Doral College