Heidy Madinya
Tamarac,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position as a Registered Nurse. Offers a strong commitment to providing exceptional patient care. Works well in fast-paced environments, managing multiple tasks, and providing timely treatments and support. Possesses solid understanding of nursing principles, patient advocacy, and evidence-based practices. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
RN Case Manager
Center Plan for Healthy Living
Margate, FL
01.2024 - 04.2025
- Oversaw patient admission and discharge processes to coordinate related paperwork.
- Educated patients and families on health care needs, conditions, and options.
- Educated patients on disease prevention and health maintenance.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Identified potential safety hazards in the environment or among patients' behaviors.
- Provided patient and family health education focusing on self-management, prevention and wellness.
- Provided emotional support to families facing difficult decisions about a loved one's care.
- Conducted intake assessments with patients and relatives to gather case history.
- Counseled patients on lifestyle changes that could improve their overall health outcomes.
- Counseled patients and caregivers, providing emotional, psychological and spiritual support.
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
- Developed and maintained positive relationships with clients, families, and healthcare providers to support integrated care.
- Conducted telephonic initial assessments and periodic reassessments of clients' needs and eligibility for services.
- Conducted regular follow-up with clients to assess satisfaction with services and identify any unmet needs.
- Managed caseloads effectively, prioritizing needs and ensuring timely access to necessary services.
- Facilitated communication between members of health care delivery while involving clients in decision-making processes to minimize service fragmentation.
- Facilitated the coordination of medical appointments and transportation for clients when needed.
- Monitored client's compliance with medications prescribed by physician or psychiatrist, if applicable.
- Coordinated with other health care providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.
- Served as a liaison between clients' families and community agencies providing services to them.
- Maintained comprehensive records of client assessments, care plans, and progress notes in compliance with regulatory standards.
Nurse Extern (Per Diem)
HCA- Florida Woodmont Hospital
Tamarac, Florida
11.2022 - 10.2024
- Monitored and recorded vital signs, including blood pressure and temperature.
- Documented observations, interactions, and patient responses to activities as they occurred.
- Reported individual patient observations to the RN or team leader for timely interventions.
- Assisted with patient mobility by regularly turning, positioning, and ambulating patients.
- Facilitated use of mobility aids such as walkers, crutches, canes, and wheelchairs.
- Transferred patients between units and assisted with discharge processes.
- Provided non-medicated support care, including dressing changes and skin protection.
- Maintained clean, hazard-free patient rooms by changing linens and managing waste.
- Provided assistance with activities of daily living, including bathing, dressing, toileting and ambulation.
- Assisted staff with passing meal trays and feeding patients.
- Facilitated communication between patients, families, and healthcare team members.
- Ensured adherence to hospital policies and procedures for infection control.
- Stocked clinical workstations and procedure rooms with necessary supplies.
Medical Assistant
CCG of South Florida/Adult and Geriatric Center
Plantation, FL
08.2017 - 05.2019
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Processed orders for medical supplies and lab equipment.
- Explained treatment procedures and physicians' instructions.
- Supported administrative staff by processing payments.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Educated patients about medications, procedures and physician's instructions.
- Handled general office duties to support administrative staff during peak hours.
- Scheduled appointments for patients via phone and in person.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Prepared treatment rooms for patient examinations.
- Responded to patient callbacks and phone-in prescription refill requests.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Documented notes during patient visits.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Administered medications under physician's supervision.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Administered injections, medications and treatments as directed by the physician.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Assisted back office patient processes to reduce office wait times.
Certified Medical Assistant/Front Desk
DR. LUISA SZTERN
NORTH MIAMI BEACH, FL
06.2009 - 07.2016
- Measured vital signs and took medical histories to prepare patients for examination.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Performing general account billing, collection, and maintaining the front desk area.
- Assisting the office manager with the financial aspects of the business, such as banking, accounting, and supervising staff, and being responsible for end-of-day closing, matching cash and credit cards, and making sure everything balances.
- Kept the waiting room neat and organized by stacking magazines, removing trash, and cleaning the glass.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Checked the patient's insurance, demographic information, and health history to keep the information current.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Managed the master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Managed a multi-line phone system and pleasantly greeted patients.
- Organized paperwork, such as charts and reports, for office and patient needs.
- Transcribed phone messages and relayed them to the appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in the respective doctors' calendars, and followed up with reminder phone calls.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Assisted back office patient processes to reduce office wait times.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Assisted with scheduling patient appointments and follow-up visits.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Responded to patient callbacks and phone-in prescription refill requests.
- Supported administrative staff by processing payments.
- Educated patients about medications, procedures and physician's instructions.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Processed payments from patients accurately using cash registers or computerized systems.
- Administered injections under the direction of a physician or nurse practitioner.
Certified Medical Assistant
South Florida Cardiology Associate (Dr. Nathalie Koening)
Pembroke Pines, Florida
12.2008 - 06.2009
- Assisted with providing quality care in busy Primary Care Physician office
- Taking patient vital signs such blood pressure, temperature, weight and height, recorder patient’s chief complaints
- Performing EKG’s, administer vaccine and medication performed urinalysis procedures and triage of sick patients, drawing blood
- Responsible for exam room maintenance, ordering and organize supplies
- Assisting physician with procedures
- Verifying patient insurance information, prepare new patient registration and charts for next day
- Answering incoming/Outgoing phone calls
- Scheduling and rescheduling appointments.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Sanitized, restocked, and organized exam rooms and medical equipment
- Collected and documented patient medical information such as blood pressure and weight
- Called and faxed pharmacies to submit prescriptions and refills
- Obtained client medical history, medication information, symptoms, and allergies
- Verified patient insurance coverage and collected required co-payments
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
- Performed medical records management, including filing, organizing and scanning documents
Cashier/Hostess
Seminole casino Hollywood
Hollywood, Florida
09.2007 - 10.2008
- Worked closely with shift manager to solve problems and handle customer concerns
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Greeted customers entering store and responded promptly to customer needs
- Restocked and organized merchandise in front lanes
- Welcomed customers and helped determine their needs
- Worked with floor team and managers to meet wide range of customer needs
- Performed cash, card and check transactions to complete customer purchases
- Operated cash register to record transactions accurately and efficiently
- Handled cash with high accuracy and took care to check bills for fraud
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
- Learned duties for various positions and provided backup at key times
- Processed refunds and exchanges in accordance with company policy
- Responded promptly to requests for assistance, spills and customer inquiries
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Helped customers complete purchases, locate items, and join reward programs
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Fort Lauderdale, FLCERTIFIED MEDICAL ASSISTANT TECHNICIAN - DIPLOMA PROGRAM
FLORIDA CAREER COLLEGE
PEMBROKE PINES, FLTOURISM TECH - DIPLOMA PROGRAM
INSTITUTO PROFESSIONALE ORIANI-MAZZINI
MILAN, ITALYSkills
- Patient and family advocacy
- Fluent in Spanish and Italian
- Medical office administration
- Immunizations and vaccinations
- Problem-solving aptitude
- Critical thinking
- Multidisciplinary approach
- Excellent communication
- Clinical documentation
- Professionalism
- Patient examination
- Manage cases
- Time management
- Effective communication
- Interdisciplinary collaboration
- Medication management
- Case management
- Patient advocacy
- Health education
- Patient assessment
- Care coordination
- Problem solving
- Testing and diagnostics
- Accurate documentation
- Patient condition monitoring
- Written communication
- Teamwork and collaboration
Languages
Trilingual-fluent in English, Italian and Spanish
Certifications
08-2023
Certification
- Basic Life Support
- Advanced Life Support
- Active RN License
Personal Information
Title: Registered Nurse- BSN
References
Reference available upon request
Languages
Spanish
Native/ Bilingual
Italian
Professional
References
References available upon request.
Timeline
RN Case Manager
Center Plan for Healthy Living
01.2024 - 04.2025
Nurse Extern (Per Diem)
HCA- Florida Woodmont Hospital
11.2022 - 10.2024
Medical Assistant
CCG of South Florida/Adult and Geriatric Center
08.2017 - 05.2019
Certified Medical Assistant/Front Desk
DR. LUISA SZTERN
06.2009 - 07.2016
Certified Medical Assistant
South Florida Cardiology Associate (Dr. Nathalie Koening)
12.2008 - 06.2009
Cashier/Hostess
Seminole casino Hollywood
09.2007 - 10.2008
Bachelor of Science - Nursing
Arizona College of Nursing
CERTIFIED MEDICAL ASSISTANT TECHNICIAN - DIPLOMA PROGRAM
FLORIDA CAREER COLLEGE
TOURISM TECH - DIPLOMA PROGRAM
INSTITUTO PROFESSIONALE ORIANI-MAZZINI
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