Heidy Medina
New York,NY
Summary
Dynamic administrative professional with a hospitality-focused mindset, honed at Brookfield Office Properties. Proven ability to enhance client satisfaction through excellent interpersonal skills and effective communication. Skilled in data analytics and reporting, adept at multitasking in high-pressure environments, ensuring seamless operations and a welcoming atmosphere for all visitors.
Overview
2
2
years of professional experience
Work History
Administrative Receptionist
Brookfield Office Properties
08.2024 - Current
- Greeted visitors, ensuring positive first impressions and providing essential information.
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Processed incoming and outgoing mail, ensuring timely distribution and correspondence tracking.
- Supported administrative tasks by organizing documents and maintaining filing systems for easy access.
- Boosted client satisfaction with prompt and professional responses to phone and email inquiries, addressing concerns efficiently.
- Assisted with onboarding new employees by providing orientation materials, setting up workstations, and offering guidance on company policies.
Lead Guest Services
Victoria Secret
08.2024 - 12.2024
- Delivered a luxurious, customer-first experience in a fast-paced, high-profile retail environment, aligning with Victoria's Secret brand standards.
- Trained, coached, and motivated associates to exceed performance goals in client engagement, issue resolution, and personalized service.
Collaborated and communicated with store leadership to drive loyalty initiatives, promo pecial events, and support overall sales objective - Managed high-traffic front-of-store operations, including line control, online order pick-ups, and fitting room coordination.
Office Administrative Assistant
Urban Dove
09.2023 - 06.2024
- Manage day-to-day office operations, including answering phones, responding to emails, and maintaining office supplies.
- Coordinate schedules, arrange meetings, and organize appointments for management and staff.
- Prepare reports, presentations, and documents with accuracy and attention to detail.
- Maintain organized filing systems, both electronic and paper-based, for easy retrieval of information.
- Serve as the first point of contact for clients and visitors, ensuring a professional and welcoming environment.
Education
High School Diploma -
Urban Dove
The Bronx, NYSkills
High-Touch Client
Interaction
Team Collaboration
Data Analytics & Reporting
Hospitality-Focused Mindset
Communication
Excellent Interpersonal skills
Flexibility & Adaptability
Multitasking in High-Pressure Environments
Quality Assurance
Time Management
Multilingual Proficiency
Critical Thinking
phone etiquette
Timeline
Administrative Receptionist
Brookfield Office Properties
08.2024 - Current
Lead Guest Services
Victoria Secret
08.2024 - 12.2024
Office Administrative Assistant
Urban Dove
09.2023 - 06.2024
High School Diploma -
Urban Dove