Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Heidy Olguin

Houston,TX

Summary

Dynamic and dedicated professional with a positive attitude and strong teamwork skills. Proven ability to manage multiple orders with attention to detail while maintaining clear communication with customers and staff. Recognized for enhancing guest satisfaction and training new team members to uphold high service standards. Always filling in any positions that was needed.

Overview

1
1
year of professional experience

Work History

Team Member

Leaf and Grain
06.2025 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

To-Go Server

Pappasito’s Cantina
10.2024 - 06.2025
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
  • Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.

Hostess

Pappasito Cantina
06.2024 - 06.2025
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.

Education

Stephen F Austin High School
Houston, TX
06.2024

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Clear communication
  • Attention to detail
  • Flexible schedule
  • Organizing work stations
  • Order preparation

Languages

Spanish
Native or Bilingual

Timeline

Team Member

Leaf and Grain
06.2025 - Current

To-Go Server

Pappasito’s Cantina
10.2024 - 06.2025

Hostess

Pappasito Cantina
06.2024 - 06.2025

Stephen F Austin High School

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Heidy Olguin