Heidy Payamps
Concord,NC
Summary
Dynamic and bilingual professional with a proven track record in patient care and time management, demonstrated at Gentle Shepherd Home Care. Excelled in supporting personal needs and fostering a continuous learning mindset. Achieved significant improvements in operational efficiency and customer satisfaction, showcasing adaptability and a persistent approach to professional growth.
Overview
8
8
years of professional experience
Work History
Health Care Assistant
Gentle Shepherd Home Care
11.2023 - Current
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
Order Processing Specialist
Factory Motor Parts Company
05.2023 - 11.2023
- Provided cross-functional support during peak periods or staffing shortages, demonstrating adaptability and teamwork skills.
- Completed accurate order entry and data verification.
- Documented shipping information for orders and tracked packages when necessary.
- Assisted customers with product and service selections.
Operating Room Assistant
Atrium Health Cabarrus
07.2021 - 10.2022
- Enhanced operational efficiency by maintaining clean and organized workspaces, supporting quick room turnover between surgeries.
- Maintained operating room's inventory of products and replenished stock, when needed.
- Cleaned and sterilized room after surgery and counted instruments and sponges used to account for supplies.
- Prepared patients for surgery and transported patients to and from operating room.
Customer Service Cashier
Dominican Innovation
02.2019 - 06.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Daycare Assistant Teacher
Leap Of Faith Day Care
06.2016 - 12.2017
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Arrived at assigned areas on time, prepared, and ready to work.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines efficiently to maintain a consistent schedule for students, promoting optimal time management skills in young learners.
- Kept notes of behavior issues, food served, and medications administered to children.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
Education
Early Childhood Education
High School Diploma -
North West Cabarrus High School
Concord, NC05.2016
Skills
Time Management
Patient Care
Supporting personal needs
Bilingual
Persistent
Continuous learning mindset
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Health Care Assistant
Gentle Shepherd Home Care
11.2023 - Current
Order Processing Specialist
Factory Motor Parts Company
05.2023 - 11.2023
Operating Room Assistant
Atrium Health Cabarrus
07.2021 - 10.2022
Customer Service Cashier
Dominican Innovation
02.2019 - 06.2021
Daycare Assistant Teacher
Leap Of Faith Day Care
06.2016 - 12.2017
Early Childhood Education
High School Diploma -
North West Cabarrus High School
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