Heidy Rivas Gonzalez
Vista,CA
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Devoted to giving every customer a positive and memorable experience. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
5
5
years of professional experience
Work History
Sales Associate
World Market Cost Plus
Oceanside, CA
07.2023 - Current
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Customer Service Associate
Super Smog
Vista, CA
01.2022 - 06.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Operated multi-line phone system to communicate with customers.
- Organized client contracts, records and reports to strengthen traceability.
Customer Service Associate
Tony's Automotive Repair
Vista, CA
05.2019 - 12.2021
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Improved customer service wait times to mitigate complaints.
- Consulted with customers regarding needs and addressed concerns.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Organized client contracts, records and reports to strengthen traceability.
Education
High School Diploma -
Rancho Buena Vista High School
Vista, CA06.2023
Administration of Justice -
Palomar College
San Marcos, CASkills
- Sales Closing
- Quality Assurance
- Self-Direction
- Customer Support
- Bilingual Spanish and English
- Problem-Solving
- Decision-Making
- Attention to Detail
- Work well with others and independently
- Payment Processing
- Reliable and punctual
- Excellent communication skills
- Cash Handling Accuracy
- Store Opening and Closing
- Teamwork and Collaboration
- Positive and professional
- Customer Service
- Relationship Building
- Flexible Schedule
- Outgoing Personality
- Time Management
- Stocking and Receiving
- Written and oral communication skills
- Multi-tasking strength
- Cash Handling
Timeline
Sales Associate
World Market Cost Plus
07.2023 - Current
Customer Service Associate
Super Smog
01.2022 - 06.2023
Customer Service Associate
Tony's Automotive Repair
05.2019 - 12.2021
High School Diploma -
Rancho Buena Vista High School
Administration of Justice -
Palomar College
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